Deputy General Manager, Urgent Care Operations

London Ambulance Service NHS Trust; Greater London; On-site; GBP 125,000 - 150,000; Full time

Job summary

A prominent ambulance service in London is seeking a Deputy General Manager to provide operational leadership within the Integrated Patient Care Directorate. The role involves overseeing service delivery, managing performance, and supporting team development. Ideal candidates should be passionate about improving patient outcomes and enhancing urgent care services. This position emphasizes continuous improvement, collaboration, and commitment to quality standards.

Benefits

Continuous professional development

Leadership training

Supportive work environment

Responsibilities

• Provide day‑to‑day operational leadership and management of the IUC site.
• Monitor real‑time performance, addressing risks and service pressures.
• Lead, support and develop Team Managers and Shift Leads.
• Ensure adherence to governance frameworks and quality standards.
• Deputise for the General Manager at meetings and strategic initiatives.
• Promote a culture of continuous improvement and teamwork.

Job description

A prominent ambulance service in London is seeking a Deputy General Manager to provide operational leadership within the Integrated Patient Care Directorate. The role involves overseeing service delivery, managing performance, and supporting team development. Ideal candidates should be passionate about improving patient outcomes and enhancing urgent care services. This position emphasizes continuous improvement, collaboration, and commitment to quality standards.