Deputy General Manager / Operations Manager - Hotel

Criterion Hospitality; City Of London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A dynamic hospitality group in the UK is seeking a Deputy General Manager / Operations Manager for its expanding hotels. This hands-on leadership role involves supporting the General Manager in overseeing operations, maintaining high standards, and ensuring exceptional guest experiences. Ideal candidates should possess strong people management skills, decision-making abilities, and experience in hotel operations. This is an exciting opportunity for career growth within a growing company.

Qualifications

• Proven background in hotel operations is essential.
• Ability to oversee departments and maintain high standards.
• Experience in supporting new hotel openings.

Responsibilities

• Support the General Manager in managing hotel operations.
• Ensure high operational standards and excellent guest experience.
• Lead teams actively in day-to-day operations.

Skills

Strong people management skills

Decision-making abilities

Experience in hotel operations

Comfortable in fast-paced environments

Job description

Deputy General Manager / Operations Manager – Hotels

Due to the continued growth of Criterion Hospitality and a number of upcoming new hotel openings, we are seeking experienced Deputy General Managers and Operations Managers to join our expanding team.

These are hands‑on leadership roles, ideal for individuals who enjoy being actively involved in the day‑to‑day operation of a hotel. You will support the General Manager in overseeing all departments, ensuring high operational standards, delivering excellent guest experience, and leading teams from the front.

The successful candidates will be confident decision‑makers with strong people management skills and a proven background in hotel operations. You will be comfortable working in a fast‑paced environment, driving performance, supporting new openings, and implementing company standards across the business.

This is an exciting opportunity to grow your career within a dynamic and expanding hospitality group, with real involvement in shaping the success of our hotels.