Deputy General Manager

The 411 FOH; Greater London; On-site; GBP 125,000 - 150,000; Full time

Job summary

A vibrant hospitality venue in Greater London is seeking a Deputy General Manager passionate about creating atmosphere and culture. The ideal candidate will lead a team, ensuring exceptional guest experiences in a lively pool hall setting. This position offers a unique opportunity to drive service excellence, foster team development, and thrive in a dynamic environment. Benefits include health packages, career growth opportunities, and incentive trips, making it an exciting career move.

Benefits

Dental, Optical and Health insurance

Gym membership discounts

Free Therapy through Self Space

10% Bonus capacity paid annually

Incentive trips

50% discount for food and drink

Qualifications

• Proven leadership experience in high-volume operations.
• Strong knowledge of licensing laws and compliance.
• Ability to manage varied areas while prioritizing guest experience.

Responsibilities

• Take full ownership of KPIs related to guest experience and operations.
• Lead shifts focused on guest satisfaction and service excellence.
• Communicate effectively with the team and stakeholders.

Skills

Leadership

Communication

Guest experience focus

Team empowerment

Problem-solving

Job description

Incipio curates beautiful spaces with vibrant atmospheres for great times.

We’re looking for an exceptional Deputy General Manager with a genuine love for creating atmosphere and culture. If your dream role involves running a laid back pool hall by day, hosting late night R&B sessions, and bringing people together over pizza and cocktails, then this is the venue for you.

At The 411, we’re about more than service - we curate experiences. You’ll be a natural host, confident leader, and culture driver who thrives on energy, music, and hospitality done properly. Working closely with the General Manager, you’ll help shape the vibe, lead the team from the floor, and ensure every guest feels part of something special.

We Expect You To:

• Have pure passion for hospitality and giving guests a wonderful time.
• Take full ownership of your KPIs whether that is financials, people, compliance, stock management – guest experience is at the core of your passion.
• Lead joyous, guest focused, shifts; managing everything from atmosphere to standards.
• Empower your team to develop through the career pathway, giving clear and example lead feedback.
• Obsess over service standards and deliver nothing short of excellence.
• Coach, mentor, and inspire with a big heart and a focus on people development.
• Work collaboratively with your General Manager, Head Chef and other stakeholders to achieve success.
• Ensure safety of your guests, your team, and your venue at all times.
• Maintain compliance and actively promote completion of online training, daily/ weekly checks and best practices.
• Adapt and evolve by embracing challenges and thrive in a changing environment.
• Communicate with impact – clearly, effectively, and with intention. Always taking the time to review and follow up.
• Be an effective leader who is approachable, honest and supportive in driving the business forward.

Who You’ll Be:

• A proven leader with experience in high volume operations.
• Someone who loves running big shifts, managing varied areas of a business but keeps the guest experience as a priority.
• Energetic, passionate, and resilient – in a new opening this is key to success.
• Have a structured mindset, setting clear expectations and empowering your team.
• Obsessed with communication, constantly speaking to your team, with the ability to communicate the bigger picture as well as venue specific details and getting the team to understand why their roles are so important to the venues success.
• Engaged in wider Incipio culture, living and breathing our values.
• Curiosity and courage – always questioning, improving, and innovating.
• Strong knowledge of licensing laws & running responsible shifts.
• Loves logistics, planning & commercially aware.
• Fun! Capable of integrating seamlessly into Incipio’s culture.

Benefits & Best Bits

• Vitality Package: Dental, Optical and Health insurance. Gym membership discounts + other rewards
• Self Space: Free Therapy through Self Space. Accessible to anyone who works for Incipio
• Hugely exciting career development, with opportunities to grow and expand in this role as the business grows
• 10% Bonus capacity paid annually
• Company awards and events
• Sickness & Compassionate Pay
• Incentive trips (Think Wine trips to Portugal and Ski Trips to France)
• Enhanced Maternity, Paternity and Adoption leave
• Incipio FC + Seasonal Socials
• 50% discount for food and drink in all our venues
• Length in service; earn additional holiday after 2 years continuous service

Incipio & Inclusivity

We’re all about celebrating individuality & inclusivity. At Incipio, we believe diverse teams make the best teams. That’s why we welcome applications from all backgrounds, experiences, and perspectives; regardless of race, gender, age, disability, religion, sexual orientation, or anything else that makes you uniquely you. If you need any adjustments during the application process, just let us know. We’ve got you!