Deputy Divisional Manager

University College London Hospitals; Greater London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A top UK NHS trust seeks a Deputy Divisional Manager for GI Services to lead operational teams and ensure high-quality service delivery. The role requires senior operational management experience and strong communication skills. Key responsibilities include overseeing performance, managing financial aspects, and driving service innovation. The ideal candidate will be dedicated to patient experience and possess knowledge of clinical governance and multidisciplinary working. This is an exciting opportunity to make a significant impact within a reputable healthcare organization.

Qualifications

• Significant senior operational management experience within a fast-paced environment.
• Ability to manage complex projects effectively.
• Commitment to equality, diversity, and safeguarding.

Responsibilities

• Lead operational teams and oversee performance, governance, and financial management.
• Collaborate with clinical leads to develop services aligned with patient experience standards.
• Deliver key performance indicators and outcome measures across the division.

Skills

Senior operational management experience

Strong communication skills

Leadership skills

Negotiation skills

Knowledge of clinical governance

Job description

Job overview

Deputy Divisional Manager for GI Services, Band 8C

This is an exciting opportunity to play a key leadership role within the Division of Gastrointestinal (GI) Services at UCLH. The GI Division brings together medical and surgical specialities treating diseases and disorders of the digestive system across medical and surgical departments.

The Role

This is a senior leadership role, responsible for ensuring the delivery of high‑quality, efficient services, supporting clinical and managerial teams, and driving strategic service developments to deliver an excellent patient experience.

• Lead operational teams and oversee performance, governance, and financial management.
• Support elective activity, improve productivity, and manage waiting lists.
• Drive service innovation, including development of new digital projects.
• Provide leadership for complex projects and deputise for the Divisional Manager as required.

About You

We are looking for a highly motivated leader with significant senior operational management experience within a fast‑paced environment. Strong communication, negotiation and leadership skills are essential, along with the ability to manage complex projects. Knowledge of clinical governance, financial management and multidisciplinary working is required, alongside a commitment to equality, diversity and safeguarding.

Main duties of the job

To take specific responsibility as Manager for leading services within the Division.

• Work closely with the clinical and managerial leads across the Division to ensure the provision of an efficient, safe, effective service that delivers an excellent patient experience.
• Collaborate with clinical leads to develop services and ensure they meet required standards of patient experience.
• Lead on numerous projects across the division to engage staff and patients, develop and implement strategic plans aligned with the vision of offering world‑class GI services.
• Hold line‑management responsibility for senior staff within the division, including operational teams, and act as the main point of escalation and contact for all divisional issues.
• Deliver key performance indicators and outcome measures across the services within the division and with partnering trusts, including:
• Emergency and elective access and patient flow targets.
• Patient experience.
• Staff experience.
• Financial management and productivity.
• Capacity planning.

The postholder will ensure that performance‑reporting systems are designed and in place within the division, identifying exceptions and breaches, creating action plans and carrying out appropriate escalation.

Working for our organisation

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top‑quality patient care, excellent education and world‑class research. We offer first‑class acute and specialist services across eight sites:

• University College Hospital
• National Hospital for Neurology and Neurosurgery
• Royal National ENT and Eastman Dental Hospitals
• University College Hospital Grafton Way Building
• Royal London Hospital for Integrated Medicine
• University College Hospital Macmillan Cancer Centre
• The Hospital for Tropical Diseases
• University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. We offer world‑class support services including critical care, imaging, nuclear medicine and pathology.

We are committed to sustainability and have pledged to become a carbon net‑zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net‑zero for our direct emissions by 2031 and for indirect emissions by 2040.