Deputy Clinical Care Manager

Pathfields Medical Group; Plymouth; On-site; GBP 45,000 - 55,000; Full time

Job summary

A diverse GP Practice Network in Plymouth is seeking a Clinical Manager to lead the nursing and pharmacy teams. The position involves overseeing service delivery, ensuring compliance with NHS contracts, and managing public health campaigns. Ideal candidates will possess strong project management and team leadership skills, along with a relevant educational background. The role requires exceptional communication abilities and a commitment to high performance in patient care.

Benefits

Supportive work culture

Opportunities for professional development

Dynamic working environment

Qualifications

• Experience of project management, including planning and monitoring.
• Experience in leading teams and understanding health care roles.
• Ability to work collaboratively and adapt to changes.

Responsibilities

• Manage nursing and pharmacy teams for effective service delivery.
• Oversee public health campaigns and ensure compliance with contracts.
• Monitor performance indicators and conduct staff appraisals.

Skills

Project management

Team leadership

Communication skills

Change management

Organizational skills

Problem solving

Analytical reasoning

IT skills

Education

A-level or equivalent

Tools

Systm1

Job description

Overview

The role is responsible in conjunction with the Clinical Care Manager, for the management of the nursing, pharmacy, clinical rota and business intelligence teams, ensuring appropriate services are delivered effectively to the entitled patient population. Through innovative ways of working, the role leads teams with robust processes in place that are compliant with NHS contracting and maximises financially incentivised enhanced services to support the sustainability of general practice.

Responsibilities

• Direct line management to the Business Intelligence Team and Clinical Care Team Leaders.
• Support and oversee administrative elements of enhanced services, Quality Outcomes Framework (QOF) and other services, ensuring contractual requirements are met.
• Oversee delivery of public health campaigns (e.g., influenza vaccination) to ensure effective service delivery.
• Maintain a robust recall system to maximise patient contact and effective management of patient care.
• Provide non-clinical support to the Clinical Pharmacist and Nurse Leads.
• Monitor performance and key performance indicators (KPIs).
• Complete effective staff appraisals and ensure clinical care teams have objectives aligned to the PCN strategy goals.
• Stay up to date with all national and local guidance.
• Schedule regular team meetings, appraisals, and 1:1 opportunities, with mechanisms to feedback ideas and suggestions to maximise a high-performance culture.
• Guide staff and develop searches and audits on the clinical system; review and update clinical templates to reflect current practice.
• Identify and proactively address training needs.
• Provide management support to designated working sites and collaborate with other Deputy Managers.

About us

We are an ambitious and diverse GP Practice Network, providing care to over 30,000 patients across six locations in Plymouth. We are a forward-thinking team that values fresh thinking and innovation for new or improved ways to deliver the best healthcare for our patients. Pathfields offers a dynamic environment where staff can contribute ideas to continuously improve our service.

We have approximately 140 employees in diverse roles including GPs, Pharmacists, Paramedics, Physiotherapists, Advanced Nurse Practitioners, Advanced Clinical Practitioners, Pharmacy Technicians, Practice Nurses, Healthcare Assistants, Phlebotomists, Receptionists, Administrators and more. We recognise staff as our best asset and strive to provide a supportive and inclusive culture where staff can thrive. Wherever you work with Pathfields, you will have opportunities to bring new ideas to improve our service to patients.

Job responsibilities

ROLE PURPOSE

The role, in conjunction with the Clinical Care Manager, manages the nursing, pharmacy, clinical rota and business intelligence teams to ensure services are delivered effectively to the patient population. Through innovative ways of working and strong leadership, the role ensures robust processes are in place that are compliant with NHS contracting and maximise financially incentivised enhanced services to support the sustainability of general practice. Supports the wider management team in promoting ED&I, SHEF, Quality & CI, Confidentiality, Collaborative Working, Service Delivery, Learning and Development and ensuring compliance with CQC regulations.

• Drive efficiency and streamline processes.
• Build staff skills and capabilities.
• Support Clinical Care teams to optimise productivity and performance.
• Provide on-the-day clinical care team activity support to maintain operational capability.

This job description outlines tasks, responsibilities and outcomes required. The post-holder will carry out other duties reasonably required by the Partners and Senior Management Team. The scope may evolve with changes in primary care network commissioning.

Key Responsibilities

• To provide direct line management to the Business Intelligence Team and Clinical Care Team Leaders.
• To support and oversee the administrative elements of enhanced services, QOF and other services, ensuring contractual requirements are met.
• To oversee delivery of public health campaigns (e.g., influenza vaccination) to ensure effective service delivery.
• Maintain a robust recall system to maximise patient contact for effective management of patients.
• To provide non-clinical support to the Clinical Pharmacist and Nurse Leads.
• Effectively monitor performance and KPIs.
• Completing effective staff appraisals with objectives aligned to the PCN strategy goals.
• To remain up to date with all national and local guidance.
• Schedule regular team meetings, appraisals, and 1:1 opportunities with feedback mechanisms to foster a high-performance culture.
• Guiding staff and developing searches and audits on the clinical system; review and update clinical templates to reflect current practice.
• Identify and proactively address training needs.
• Provide management support to designated working sites and collaborate with other Deputy Managers.

Key Result Areas

• Optimisation of efficiency in processes for a culture of high performance.
• The clinical care teams comply with NHS servicing contract requirements.
• Lead with integrity to build a trusted, healthy work environment.
• Thriving and well-supported teams leading to enhanced performance.
• High morale among staff in the clinical care team.

Working hours

33 hours per week

Monday 07:00 – 18:00

Tuesday – NWD

Thursday 08:00 – 18:00

Friday 08:00 – 12:00

Person Specification

Experience

• Experience of project management, including planning, implementation, and monitoring.
• Experience and knowledge of change management or quality improvement principles, methodologies and tools.
• Evidence of experience in working to tight deadlines.
• Evidence of problem solving and improving processes.
• Experience of leading teams.
• A good understanding of the health and social care environment and roles and responsibilities within it.

Skills

• Exceptional communication skills, both written and verbal.
• Must be a team player and able to work collaboratively with and through others.
• Understanding of organisational and network-wide issues and challenges.
• Ability to work on own initiative and organise workload, allocating work as necessary.
• Adaptability, flexibility, and ability to cope with uncertainty and change.
• Excellent organisational, management and planning skills, IT skills and communication skills.
• Ability to embed a healthy culture.
• Ability to follow policy and procedure.
• Ability to apply analytical reasoning.
• Experience and knowledge of Systm1.

Qualifications

• Good standard of education with excellent literacy and numeracy skills.
• Educated to A-level/equivalent or higher with relevant experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and, as such, a submission for Disclosure to the Disclosure and Barring Service is required to check for any previous criminal convictions.