Deputy Branch Manager - Complex Care

Leaders in Care; City Of London; On-site; GBP 38,000 - 42,000; Full time

Job summary

A leading complex care provider in SE London seeks a Deputy Branch Manager to oversee operations and manage a team of Care Coordinators. This full-time position offers a salary of £38,000-£42,000 DOE, bonus potential, and clear progression opportunities. Ideal candidates will have leadership experience in health and social care, with strong knowledge of CQC standards and incident management. Join a fast-growing provider committed to delivering high-quality care.

Benefits

Performance bonus

Ongoing training & professional development

Clear progression opportunities

Qualifications

• Minimum 1 year as a Deputy Branch Manager (or equivalent) in health & social care.
• Complex care experience is desirable.
• Proven experience managing coordinators in a fast-paced environment.

Responsibilities

• Lead and manage 7 Care Coordinators.
• Oversee daily operations and capacity planning.
• Ensure CQC readiness and compliance.
• Track and improve KPIs related to care services.

Skills

Leadership

Stakeholder communication

Incident management

CQC standards knowledge

Job description

Overview

Deputy Branch Manager (Complex Care) | SE London Head Office

Our client is a leading complex care provider, delivering 10,000+ hours of care per week, rated Good by the CQC, and in an exciting growth phase as one of the fastest-growing companies in the sector. They're hiring a Deputy Branch Manager (Complex Care) based full-time, Monday-Friday (9-5) at the SE London Head Office. Salary: £38,000-£42,000 DOE + bonus.

As a Deputy Branch Manager (Complex Care), you'll be the operational No.2—line-managing 7 Care Coordinators and partnering with the Registered Branch Manager to deliver safe, responsive services for adults and children in the community.

Responsibilities

• Lead, coach, and performance-manage 7 Care Coordinators (1:1s, supervisions, objectives).
• Oversee day-to-day ops: rostering, capacity planning, package mobilisation, and continuity of care.
• Manage incidents/escalations and drive timely service recovery; maintain accurate system data.
• Governance & compliance: CQC readiness, audits, documentation, duty of candour, safeguarding pathways.
• Track KPIs (fill rates, call compliance, complaints/compliments, retention) and deliver improvements.
• Support recruitment, onboarding, and mandatory training compliance for field staff.
• Contribute to growth/efficiency projects and participate in OOH/escalation cover as required.

What We're Looking For

• Minimum 1 year as a Deputy Branch Manager (or equivalent) in health & social care.
• Complex care experience desirable; strong domiciliary care backgrounds with transferable leadership/compliance skills welcomed.
• Proven experience managing coordinators/schedulers in a fast-paced environment.
• Strong knowledge of CQC standards, safeguarding, incident management, and service improvement.
• Excellent stakeholder communication; calm, organised, and solutions-focused.

Benefits

• £38,000-£42,000 DOE + performance bonus
• Full-time, on-site at SE London Head Office (Mon-Fri, 9-5)
• Clear progression opportunities in a high-growth provider
• Ongoing training & professional development

This is a superb opportunity for a motivated Deputy Branch Manager (Complex Care) to make a genuine impact at a Good-rated, fast-growing provider.

Apply now or call Ehsan at Leaders in Care on (phone number removed) for more information about this Deputy Branch Manager (Complex Care) role.

REF: LICEA