Deputy Branch Manager

2022 - Chief Operating Office; Frankley; On-site; GBP 25,000 - 39,000; Full time

Job summary

A leading financial institution is seeking an inspiring leader to join their Birmingham Team. This role involves managing branch operations, motivating team members, and ensuring exceptional customer service. The ideal candidate will have proven leadership skills in a retail environment and a genuine passion for customer satisfaction. This position offers a generous salary and a range of rewarding benefits.

Benefits

Generous holidays - 38.5 days annual leave

Up to five extra paid well-being days

20 weeks paid family leave

Market-leading pension

Free private medical cover

Flexible benefits including Cycle to Work

Qualifications

• Fantastic team management and leadership capabilities.
• Experience in a Retail branch environment.
• Passion for providing exceptional heartfelt customer service.

Responsibilities

• Work closely with the Cluster/branch Manager.
• Inspire and motivate your team on the shop floor.
• Deliver exceptional customer experiences.

Skills

Team management and leadership capabilities

Customer service

Retail performance

Job description

Overview

Business Unit: Branch Network
Salary Range: £25,600 - £38,400 per annum DOE+ benefits
Location: Birmingham
Contract Type: Permanent – 35 hours Full Time

Our Team
We need someone who loves to cheer on their team and help them to grow, to shine, to be brilliant! We have an opportunity for an inspiring leader to join our Birmingham Team. If you\'ve hungry for a new challenge then we have the role for you! We\`re looking for people who will work closely with our Branch Manager and have a real desire to deliver magic moments for our customers. Our customers love the personalised and special service they receive from us, and when they step into one of our brilliant branch you\`ll be responsible for making sure that customer experience exceeds all expectations on each and every visit!

What you’ll be doing

• Be hands on team players, working closely with all branch colleagues
• Support and work alongside your Cluster/branch Manager to successfully run the Branch day to day operations and achieve the best outcomes for your team and customers
• Acting as a role model, most of your time will be spent on the shop floor, where you will inspire and motivate your team to delight both our existing customers, and the ones that we would love to join the Virgin Money family
• Being an inspiring leader, you will enjoy investing time in coaching and developing your team to a high standard. Work with a high level of autonomy and have the ability to juggle a number of different priorities at any one time

We need you to have

• Fantastic team management and leadership capabilities that shine through and motivate the team around you.
• Proven successful performance in a Retail branch environment with the ability to work and deliver results in line with expectations. Clear and methodical approach, dealing well with complex issues a sound knowledge of Bank policies & procedures with a good understanding of Personal Distribution products/services.
• A genuine passion for providing exceptional heartfelt customer service

Inclusion at Virgin Money Inclusion is at the heart of everything we do here at Virgin Money. It’s good for you, it’s good for us and it’s amazing for our customers. We know that great minds don’t think alike, so we rely on your diverse thoughts, feelings, beliefs and backgrounds to be the best we can possibly be.

Red Hot Rewards

• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more.
• Up to five extra paid well-being days per year.
• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.
• Market-leading pension.
• Free private medical cover, income protection and life assurance.
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.
• And there\'s no waiting around, you\'ll enjoy these benefits from day one.

If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible.

Say hello to Virgin Money

Virgin Money is so much more than just a bank. As part of theNationwide group,together we\'re the UK\'s first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider.

Be yourself at Virgin Money
At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society.We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.

As a Disability Confident Leader, we\'re committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team [e-mail]
Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants.

Now the legal bit

Although some of our roles allow you to be based anywhere in the UK, we\'ll need you to confirm you have the right to work in the UK.

If you\'re successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years\' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks –we\'ll ask for six years of regulatory references, and once in the role, you\'ll be subject to periodic employment checks.