Deployment Strategist, North America Financial Institutions

TRM Labs; North America; Remote; GBP 93,000 - 109,000; Full time

Job summary

A blockchain intelligence company is seeking a Deployment Strategist to advise financial institutions on integrating compliance solutions. The role requires over 5 years of experience with blockchain analytics, a strong ability to communicate complex concepts, and collaboration with diverse stakeholders. This position offers a salary range of $128,000 – $148,000 alongside additional benefits in a remote-first environment.

Benefits

Generous PTO

Parental leave

Remote work flexibility

Qualifications

• 5+ years of professional experience, ideally in financial services or banking.
• Hands-on experience with virtual currencies and blockchain analytics.
• Ability to distill complex concepts for diverse stakeholders.

Responsibilities

• Act as a trusted advisor to financial institutions.
• Deliver product demonstrations and training sessions.
• Monitor customer engagement and usage trends.

Skills

Blockchain analytics

Risk management

Customer engagement

Complex problem solving

Regulatory understanding

Collaboration

Job description

Overview

TRM Labs is a blockchain intelligence company committed to fighting crime and creating a safer world. By leveraging blockchain data, threat intelligence, and advanced analytics, our products empower governments, financial institutions, and crypto businesses to combat illicit activity and global security threats. At TRM, you'll join a mission-driven, fast-paced team made up of experts in law enforcement, data science, engineering, and financial intelligence, tackling complex global challenges daily. Whether analyzing blockchain data, developing cutting-edge tools, or collaborating with global organizations, you'll have the opportunity to make a meaningful and lasting impact.

The Deployment Strategist team at TRM Labs partners with financial institutions to strengthen their risk management capabilities and ensure they achieve meaningful outcomes with our solutions. As a Deployment Strategist, you will serve as a trusted advisor to institutions as they integrate our platform into their compliance and investigative frameworks. This includes delivering targeted product training, addressing complex product and investigative questions, ensuring regulatory alignment, facilitating feedback loops, and enabling reference-ability across the industry.

Responsibilities

• Act as a trusted advisor, enabling financial institutions to maximize the effectiveness of our platform within their compliance, risk, and investigative functions.
• Confidently explain complex technical and investigative concepts, supporting customer teams in interpreting blockchain data and conducting financial crime investigations.
• Build and deliver product demonstrations tailored to compliance officers, investigators, and risk teams.
• Conduct structured training sessions to ensure the platform is embedded into customers’ day-to-day compliance programs.
• Serve as the “Voice of the Customer” by channeling customer feedback to product and engineering teams to influence product direction.
• Monitor customer engagement and usage trends, identifying risks and opportunities to drive measurable outcomes.
• Proactively identify early signals of churn risk and implement effective mitigation strategies.
• Establish a consistent engagement cadence with customer stakeholders to understand institutional priorities, regulatory obligations, and emerging risks, proactively addressing challenges before they escalate.

Qualifications

• 5+ years of professional experience, ideally with Private Sector (e.g., financial services, fintech, banking).
• Hands-on experience with virtual currencies and blockchain analytics, ideally within a compliance or investigative context; strong appetite to deepen expertise in these areas is essential.
• Proven ability to structure complex problems, prioritize critical issues, and deliver actionable solutions.
• Exceptional attention to detail and rigor, particularly in regulatory and investigative contexts.
• Ability to distill and communicate complex technical and investigative concepts to diverse stakeholders, from compliance officers to senior executives.
• Comfort operating in fast-paced, dynamic environments where regulatory expectations and priorities evolve quickly.
• Strong collaboration skills and ability to influence outcomes in cross-functional settings.
• Willingness and ability to travel within the United States as required.

$128,000 – $148,000 base + variable and equity

About the Team

• As a globally distributed team, members may observe different timezones. Most team overlap occurs between 7am–5:00 pm PST for meetings and collaboration.
• Our Customer Success Team is fully remote, thriving on asynchronous communication and collaboration through Slack channels and detailed documentation. We hold weekly customer syncs, bi-weekly health syncs, POD calls, and regularly engage with our customers as trusted advisors. We focus on providing support, driving value, and building meaningful relationships with customers as trusted advisors.

What to Expect at TRM

TRM moves fast—really fast. We operate with urgency, ownership, and high standards. You’ll join a team that’s highly engaged, mission-driven, and constantly evolving. We offer generous benefits, including PTO, holidays, and parental leave for full-time employees.

TRM may not be the right fit for everyone. If you’re optimizing for work-life balance, we encourage you to: ask interviewers how they approach balance within their teams, reflect on whether this is the right season to join a high-velocity environment, and be honest about what energizes you.

The Stakes Are Real

• Jumping online after hours to support urgent government requests tracing ransomware payments.
• Delivering actionable insights during terrorist financing investigations.
• Collaborating across time zones in real time during a major global hack.
• Building new processes in days, not weeks, to stop criminals before they cash out.
• Analyzing blockchain data to recover stolen savings and dismantle trafficking networks.

Thrive as a Global Team

• We cultivate a strong remote culture through clear communication, thorough documentation, and meaningful relationships.
• We invest in offsites, regional meetups, virtual coffee chats, and onboarding buddies to foster collaboration.
• By prioritizing trust and belonging, we harness the strengths of a global team while staying aligned with our mission and values.

Join our mission!

We’re looking for team members who thrive in fast-paced, high-impact environments and love building from the ground up. TRM is remote-first, with an exceptionally talented global team. If you enjoy solving tough problems and seeing your work make a difference for billions of people, we want you here. We value passion, problem-solving, and unique career paths. If you’re excited about TRM’s mission, we want to hear from you.