Department Manager - Luton

H&M; Luton; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading fashion retailer is seeking a Department Manager in Luton. This role involves overseeing a department to boost sales and profits while ensuring an exceptional customer experience. Responsibilities include team leadership, performance evaluation, and KPI analysis. Management experience in a customer environment is essential. The position offers competitive benefits and growth opportunities.

Benefits

Staff discount card

Incentive program participation

Extensive development opportunities

Qualifications

• Experience in a customer-facing management role is essential.
• Demonstrated ability to lead and manage teams effectively.
• Strong focus on profitability and people development.

Responsibilities

• Lead the department to ensure the best experience for customers and colleagues.
• Evaluate team performance and facilitate their training and development.
• Analyze sales and profit KPIs for the department.

Skills

Management experience in a customer-facing environment

Previous experience of leading and managing teams

A passion for profitability and people

A Customer-first mindset

Job description

Overview

This is a permanent position offering 39 hours per week. This position is based in the H&M Luton store. Our Leaders have the ambition to make our people and business grow. As a Department Manager you are responsible for overseeing a department to support the Sales and Profit of the store and, along with your Team, deliver a Customer First Experience.

Responsibilities

• You lead with a vision to secure the best experience for all our colleagues and customers.
• You evaluate your team's performance, provide regular feedback, and support succession through their development and training.
• You analyse and follow up on Sales & Profit KPI's for your department.
• You ensure Health & Safety, legal, and security are in accordance with H&M standards and local laws to always secure all employees and customers safety.

Additional Information

Availability 7 days fully flexible, weekends included.

Benefits

We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program - HIP. You can read more about our H&M Incentive Program. In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.

Inclusion & Diversity

H&M is a part of H&M Group. At H&M Group, we're determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process. We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.

Company Description

H&M Group is a family of brands; H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET and Afound. At H&M Group, our people are the driving force behind our commitment to creating meaningful growth and more sustainable lifestyles. Help us re-imagine fashion and together we will re-shape our industry. Learn more about H&M Group. H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M.

Qualifications

• Management experience in a customer-facing environment
• Previous experience of leading and managing teams
• A passion for profitability and people
• A Customer-first mindset