Dental SaaS Support Specialist: Frontline CX & Tech

PartnerHero; Remote; GBP 25,000 - 35,000; Full time

Job summary

A leading SaaS healthcare company in the UK is seeking a Technical Support Specialist to provide frontline clinical and technical support on their dental platform. You will handle customer inquiries, troubleshoot technical issues, and collaborate with various teams to ensure a premium customer experience. The ideal candidate will have a year of experience in technical support and strong communication skills. This role values empathy, curiosity, and collaboration, making it a perfect fit for motivated individuals.

Qualifications

• 1+ year experience in Customer Experience, Technical Support, or similar role.
• Experience supporting SaaS platforms or digital tools.
• Strong troubleshooting and problem-solving skills.
• Native or near-native CX communication skills (verbal and written).
• Comfortable working with structured workflows and technical processes.

Responsibilities

• Serve as frontline CX support for dental professionals via chat, email, and ticketing systems.
• Handle live customer inquiries with professionalism and empathy.
• Troubleshoot platform issues, workflows, and common technical challenges.
• Guide users through dental SaaS workflows and best practices.
• Accurately document cases and resolutions in the ticketing system.

Skills

Customer-first mindset with high attention to detail

Clear and confident communication

Technical aptitude and curiosity

Ability to multitask in a live support environment

Calm, professional judgment when handling sensitive or clinical cases

Tools

CRM/helpdesk systems

Job description

A leading SaaS healthcare company in the UK is seeking a Technical Support Specialist to provide frontline clinical and technical support on their dental platform. You will handle customer inquiries, troubleshoot technical issues, and collaborate with various teams to ensure a premium customer experience. The ideal candidate will have a year of experience in technical support and strong communication skills. This role values empathy, curiosity, and collaboration, making it a perfect fit for motivated individuals.