DENTAL RECEPTIONIST

NHS Western Isles; Scotland; On-site; GBP 25,000 - 28,000; Full time

Job summary

A healthcare provider in Scotland seeks a Dental Receptionist to join the team at the Western Isles Dental Centre. The role involves managing patient appointments, processing payments, and ensuring a professional and caring reception service. Ideal candidates should possess strong communication skills, be IT competent, and have a patient-focused demeanor. Prior experience in a healthcare setting is desirable. This is a permanent position offering a salary between £25,694 and £27,900 with additional allowances.

Qualifications

• Excellent communication and interpersonal skills essential.
• Proficient in using IT systems and keyboards.
• Professional and courteous approach to patient care.
• Ability to manage challenging situations calmly.
• Strong organisational and time management skills.
• Desirable prior experience in a healthcare reception or administrative position.

Responsibilities

• Schedule and manage patient appointments using the EXACT system.
• Handle telephone and face-to-face enquiries professionally.
• Process payments and maintain accurate patient records.
• Support urgent dental triage and coordinate with clinical teams.
• Ensure compliance with NHS standards on confidentiality and health & safety.

Skills

Excellent communication and interpersonal skills

Competent with IT systems and keyboard use

Professionalism and courteousness

Calm and professional manner

Time management skills

Reception or administrative experience in healthcare

Job description

WESTERN ISLES DENTAL CENTRE

DENTAL RECEPTIONIST

Band 2 £25,694 to £27,900 per annum

Distant Islands Allowance £1,406 per annum

37 hours per week

Permanent Post

Join our dedicated team at the Western Isles Dental Centre as a member of the Public Dental Service and play a key role in delivering high-quality patient care. As the first point of contact for patients and visitors, you’ll provide a professional and welcoming reception service, manage appointment bookings, and support the smooth running of our clinics.

What you’ll do:

• Schedule and manage patient appointments using the EXACT system
• Handle telephone and face-to-face enquiries with professionalism and empathy
• Process payments and maintain accurate patient records
• Support urgent dental triage and coordinate with clinical teams
• Ensure compliance with NHS confidentiality, data protection, and health & safety standards

What we’re looking for:

• Excellent communication and interpersonal skills
• Competent with IT systems and keyboard use
• Be professional, courteous and patient focussed
• Have a calm and professional manner, being able to manage challenging situation
• Well organised with time management skills
• Previous reception or administrative experience, particularly in a health care setting, is desirable

You’ll be part of a friendly, patient-focused team committed to improving oral health across the Western Isles.

For further information regarding this post, please contact Carolyn MacDonald, Senior Dental Nurse, at [e-mail].

The successful applicant will be required to register with the PVG Scheme (Protecting Vulnerable Groups Scheme). This post is not eligible for relocation expenses.

All NHS Western Isles vacancies appear on the NHS Scotland website: apply.jobs.scot.nhs.uk, along with a job description.

Tha beàrnan-obrach NHS Eilean Siar uile gu léir a' nochdadh air làrach-lìn NHS na h-Alba https://apply.jobs.scot.nhs.uk/, còmhla ri dealbh-obrach.

If you have any further queries, please contact Tel: [phone].

CLOSING DATE: 17/12/2025