Demand and Portfolio Coordinator

Caresoft Global Limited; Gaydon; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading consultancy firm in the UK is seeking a Demand & Portfolio Coordinator to facilitate Customer Experience demand management as part of its digital transformation. The role requires collaboration with stakeholders to ensure demand requests are captured, validated, and prioritized effectively. Candidates should have strong organizational and communication skills, as well as an understanding of digital ecosystems. This position offers a hybrid work model and is expected to last for 12 months covering maternity leave.

Qualifications

• Good understanding of digital ecosystems and technical landscapes.
• Experience in supporting portfolio or PMO processes in large organizations.
• Ability to manage multiple priorities effectively.

Responsibilities

• Support validation of digital demand submissions.
• Assist in maintaining traceability of demand items.
• Contribute to governance forums and demand syncs.

Skills

Understanding of digital ecosystems

Ability to recognize digital complexity

Experience supporting portfolio processes

Familiarity with Agile practices

Strong organizational skills

Effective relationship building

Good communication skills

Problem-solving skills

Education

Professional PMO qualification (desirable)

Job description

Job Title: Demand & Portfolio Coordinator

Location: Gaydon Warwickshire / Hybrid (2-3 days on site and may alternate between Whitley or Gaydon but will be dependent on business needs)

Rate: £36.20ph via an Umbrella Company (Inside IR35) or £27.00ph PAYE

Employment Type: 12 Months (Maternity Cover)

Hours: Standard 40 Hours Per Week

Reference: J36747466

The Opportunity

We are seeking a motivated Demand & Portfolio Coordinator to support Customer Experience demand and prioritisation activities. This role is an important part of our digital transformation journey, helping us move towards a truly customer‑centric, digitally‑led business.

The Demand & Portfolio Coordinator contributes to shaping and managing the demand pipeline. Working closely with business stakeholders and delivery teams, the role helps ensure requests are captured, validated, prioritised, and aligned with strategic roadmaps. By assisting governance processes, maintaining portfolio visibility, and supporting continuous improvement, the coordinator enables the organisation to deliver change with clarity and control.

Key Accountabilities and Responsibilities

Demand Management

• Support the capture, validation, and assessment of digital demand submissions.
• Ensure requests are processed promptly and directed to appropriate delivery channels.
• Assist in maintaining traceability of demand items through to delivery.
• Plan and coordinate key meetings, ensuring stakeholder and content coverage.

Governance & Reporting

• Contribute to governance forums and demand syncs.
• Help maintain dashboards, datasets and reporting tools, ensuring accuracy of demand and portfolio data.
• Coordinate demand outputs and supporting documentation for meetings, tracking delivery and highlighting risks.

Portfolio Oversight

• Support visibility of the digital portfolio
• Assist in prioritisation discussions aligned to strategic roadmaps.
• Monitor portfolio health and highlight risks & issues

Stakeholder Engagement

• Build effective working relationships across Centres of Excellence, Regions, Brands, and Business & Digital colleagues.
• Act as a reliable partner between demand requestors and delivery teams.
• Support clear communication and coordination of digital demand activity.

Continuous Improvement

• Contribute to refining demand and portfolio processes, driving efficiency and consistency.
• Support continuous improvement initiatives by proposing new ideas and process enhancements.
• Provide ad hoc support to the Demand & Portfolio team as required.

Knowledge, Skills and Experience

• Good understanding of digital ecosystems and technical landscapes
• Ability to recognise digital complexity and highlight potential delivery risks.
• Experience supporting portfolio or PMO processes in large, complex organisations.
• Familiarity with Agile delivery practices and ways of working.
• Strong organisational skills with the ability to manage multiple priorities effectively.
• Skilled at building effective working relationships across cross‑functional teams and stakeholders.
• Good communication and problem‑solving skills.
• Professional PMO qualification (e.g., PRINCE2®, MSP®, P3O®) desirable but not essential.

Personal Profile

• Resilient and enthusiastic, responding constructively to new ideas and inputs.
• Able to gather and interpret data from multiple sources to support recommendations.
• Clear communicator, able to explain technical concepts in simple, accessible ways.
• Customer‑focused, approachable, and dependable.
• Collaborative team player who supports colleagues and external stakeholders.
• Motivated and focused, with a drive to deliver quality results on time.
• Demonstrates perseverance and adaptability in demanding environments.
• Willing to challenge the status quo positively.

Additional Information

This role is INSIDE IR35

Do not miss out on your chance of interview – APPLY NOW!

Our Clients are unable to provide sponsorship for Tier 2 General Visas; therefore, only candidates eligible to work in the UK need apply!

Caresoft Global Talent Solutions Limited operates as an Employment Business and Employment Agency.

No terminology within this advert is intended to unlawfully discriminate on the grounds of age, sex, race or disability and we welcome all applications.