Delivery Manager

Wingstop - Head Office; Greater London; On-site; GBP 51,000 - 60,000; Full time

Job summary

A leading delivery and logistics company in Greater London is seeking a Delivery Network Manager to develop and manage its delivery operations. Responsibilities include building and scaling the delivery network, ensuring performance, and developing operational standards. Ideal candidates will have experience in last-mile delivery, strong analytical skills, and the ability to thrive in fast-paced environments. The position offers a competitive salary package and a range of benefits designed to support employees and their families.

Benefits

Generous annual bonus scheme

Enhanced holiday allowance

Private healthcare

Flexible work culture

Career development opportunities

Qualifications

• Proven experience in last-mile delivery, logistics, fleet, or on-demand operations.
• Strong understanding of delivery KPIs, dispatching, and courier operations.
• Data-driven mindset to translate insights into operational actions.

Responsibilities

• Build and scale Wingstop’s owned delivery network across the UK.
• Own delivery performance including speed, accuracy, and customer satisfaction.
• Develop delivery SOPs, playbooks, and operational standards.

Skills

Delivery and operations expertise

Analytical thinking

Project management

Strong communication

Comfortable in fast-paced environments

Tools

Delivery/dispatching software

Job description

Job Title: Delivery Network Manager

Salary Banding: up to 60k per annum (DOE) + Benefits + Bonus & LTIP Programme

Contract type: Permanent & Full time

Location: London

Be Part of Something Big. Join the Wingstop Team!

At Wingstop, we are not just in the chicken business, we are in the flavour business. Our focus is on delivering exceptional experiences and memorable moments for both our customers and our team.

We have been recognised for our commitment to excellence earning accolades such as (Sunday Times Best Places to Work 2024 & 2025, The UK’s Number 1 QSR Brand 2025 and Deliveroo’s Number 1 Dish in 2025). But our mission remains simple: BRING THE FLAVOUR.

Who are we looking for?

A delivery and operations expert who knows how to build, scale, and optimise last‑mile networks. Someone who blends sharp analytical thinking with operational hustle — equally comfortable designing strategy, fixing bottlenecks, managing partners, and rolling up their sleeves in restaurants. You’ll thrive in high‑growth environments, love solving complex delivery challenges, and are excited to help Wingstop build a market‑leading delivery operation from the ground up.

Key Responsibilities

• Build and scale Wingstop’s owned delivery network across the UK.

• Own delivery performance — speed, accuracy, availability, and customer satisfaction.

• Develop delivery SOPs, playbooks, and operational standards for all restaurants.

• Drive cost efficiency and margin improvement across all delivery channels.

• Lead delivery pilots, network rollouts, and continuous optimisation projects.

• Manage relationships with courier partners, fleet providers, and delivery tech platforms.

• Analyse delivery data to spot problems, unlock opportunities, and drive improvements.

• Collaborate cross‑functionally with Operations, Tech, Marketing, and Supply Chain.

• Ensure delivery processes meet all safety, compliance, and brand standards.

Essential

• Proven experience in last‑mile delivery, logistics, fleet, or on‑demand operations.

• Strong understanding of delivery KPIs, dispatching, and courier operations.

• Data‑driven mindset with the ability to turn insights into real operational action.

• Excellent project management — able to run pilots, scale solutions, and manage complexity.

• Strong communicator who can influence both internal teams and external partners.

• Comfortable in fast‑paced, high‑growth environments.

• Not afraid to roll up your sleeves, be on‑site and learn first‑hand how delivery impacts day to day operations.

• A builder — someone who can create processes, standards, and systems from scratch.

Desirable

• Experience launching or managing an owned delivery fleet or hybrid network.

• Familiarity with delivery/dispatching software and courier management tools.

• Experience working with aggregators, POS integrations, or restaurant tech.

• Understanding of multi‑site restaurant operations.

• Experience in a scale‑up, on‑demand, mobility, or logistics environment.

Why Wingstop?

At Wingstop, we believe in rewarding and investing in our people. Here’s what we offer:

• Generous annual Bonus scheme: with potential for higher earnings based on business performance.
• LTIP Programme: based on business performance.
• Enhanced Holiday allowance: Enjoy 25 days of annual leave plus bank holidays.
• Enhanced Employer Pension Contributions: 5% Employer Contributions.
• Private Healthcare: Benefit from private health insurance, including Vitality at Work perks.
• Family Support: Enhanced maternity and paternity leave for growing families.
• Enhanced Sickness Benefit: Two weeks full pay, 12 month rolling.
• EV Salary Sacrifice Scheme: available after 3 months of service.
• Mileage: 0.45p unlimited!
• Welcome Pack: Start your journey with us with a Wingstop welcome pack.
• Discount Platforms: Access a wide range of retail, dining, and wellness deals.
• Flexible Pay Options: Use Wagestream for on‑demand access to earned wages.
• Exceptional Training & Onboarding: Begin your career with a structured programme tailored to your role.
• Career Development: Unlock training and growth opportunities to advance your career.
• Professional Uniforms: Look the part with our branded attire.
• Recognition & Celebrations: Attend semi‑annual conferences and team events to celebrate success.
• Benefits Platform: Access e‑learning, lifestyle savings, and well‑being resources.
• Flexible Work Culture: Enjoy remote work options and the freedom to make your role your own.
• Exclusive Discounts: Enjoy 20‑50% off when dining with friends and family.

Commitment to Diversity and Inclusion

We celebrate individuality and are dedicated to fostering a diverse and inclusive workplace. As an equal‑opportunity employer, we are committed to creating a supportive environment for all. If you require any adjustments during the recruitment process to perform at your best, please let us know—we’re here to assist you.

If this opportunity aligns with your skills and career goals, we encourage you to apply. Join us in bringing the flavour and making a real impact!