Delivery Manager

Ingram Micro, Inc.; Abingdon; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

An innovative technology company is seeking an Account Development Manager to drive revenue growth across partner channels. This role involves collaborating with partners, managing account development, and enhancing customer relationships. The ideal candidate should possess at least 3 years of experience in account management or customer success, with strong skills in problem-solving and communication. The position is hybrid located in Abingdon, offering a dynamic work environment that emphasizes teamwork, integrity, and performance.

Qualifications

• Minimum 3 years’ experience in account management, customer success, or other client-facing roles.
• Strong commercial awareness, particularly within SaaS business models.
• Proficient in Microsoft Office and CRM systems for opportunity management.

Responsibilities

• Collaborate with partners to uncover growth opportunities.
• Deliver a smooth partner support experience.
• Guide partners on maximizing technology usage.

Skills

Account management

Customer success

Problem-solving

Interpersonal skills

Organisational skills

Tools

Microsoft Office

CRM systems

Job description

Reporting to the Head of Customer Growth, the Account Development Manager (ADM) will play a key role in driving revenue growth across our partner channel.

Overview

Account Development Manager (ADM) will take ownership of all aspects of account development, identifying opportunities to upsell and cross‑sell while strengthening engagement and showcasing the value of our products.

Location: Abingdon (Hybrid) • Reporting to: Chief Marketing Officer

Responsibilities

• Proactively collaborate with partners to uncover growth opportunities through increased licence volumes and the introduction of new products and services.
• Own partner support queries, delivering a smooth, high‑quality experience reflecting Tollring’s standards.
• Guide partners on positioning and maximizing our technology in line with partner agreements, delivering tailored product demonstrations that meet partner and customer needs.
• Work closely with internal teams to ensure partner requests are actioned quickly and effectively, monitoring customer usage trends daily, weekly, or monthly to boost engagement and identify revenue opportunities.
• Spot early risks and take proactive steps to reduce churn, collaborating across the business to provide a seamless, unified partner experience.
• Lead or support projects that drive revenue growth or enhance operational performance within the Customer Success team.
• Maintain proactive and reactive contact with partners and accurately forecast revenue, managing opportunities and risks with precision.

Qualifications

• Minimum 3 years’ experience in account management, customer success, or other client‑facing roles.
• Strong commercial awareness, particularly within SaaS business models.
• Proven experience managing partner and customer relationships.
• Proficient in Microsoft Office and CRM systems for opportunity management.
• Strong problem‑solving and troubleshooting abilities.
• Excellent organisational skills with capability to prioritise effectively and meet deadlines.
• Strong interpersonal and communication skills for internal and external engagement.
• Determination and persistence in managing opportunities and resolving queries.
• Ability to learn products in depth and maintain a high level of technical understanding.

Personal Attributes

• Proactive team player with a positive, "can‑do" attitude and initiative.
• Exceptional attention to detail and pride in delivering high‑quality work.
• Strong written and verbal communication skills.
• Personable, decisive, adaptable, presentable, and articulate.
• Upholds high personal and ethical standards aligned with company values.

Company Culture

Tollring’s core values are teamwork, energy, integrity, and performance.