Delivery Co-ordinator (Specialist Repairs)

MIDLAND HEART LTD; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A housing organization is looking for a Delivery Coordinator to join their Specialist Repairs team in Birmingham. You will provide vital administrative support, handling scheduling and responding to tenant queries. Ideal candidates should have scheduling experience and excellent interpersonal skills, along with proficiency in Microsoft Excel. This role is an opportunity to develop your career while contributing to essential housing operations in a supportive workplace.

Benefits

Supportive work environment

Career development opportunities

Recognition as a Disability Confident Employer

Qualifications

• Experience in scheduling and diary management of field-based operatives.
• Knowledge of repairs or maintenance environment.
• Familiarity with Microsoft packages including Excel.

Responsibilities

• Respond to specialist repairs related queries.
• Schedule and allocate work to field-based operatives.
• Ensure all relevant certification is provided for completed works.
• Process tenant queries and schedule works.
• Manage digital records and ensure information accuracy.

Skills

Customer service skills

Scheduling experience

Interpersonal skills

Data management

Microsoft Excel

Job description

Do you have a keen eye for detail, great interpersonal skills and the ability to provide a brilliant customer service? If yes, then look no further - our Specialist Repairs team are recruiting a Delivery Coordinator to help the team provide vital administrative support. In this fast-paced varied role, you'll provide all-important support to our Repairs & Maintenance function.

Responsibilities

• Responding to specialist repairs related queries from internal and external stakeholders and customers.
• Scheduling and allocating work to a team of field-based operatives.
• Ensuring that all relevant certification is provided for all works completed. - Responding to Tenant queries, processing jobs & scheduling works.
• Processing Recharges and collaborating with the wider business.
• Inputting data and management of digital records - ensuring all information held is accurate and up to date.

Qualifications

• Our Ideal Candidate? We're looking for a person with a 'can do' approach, who is willing to learn and able to work collaboratively with others.
• You'll have experience of scheduling and the diary management of a team of field-based operatives, with knowledge of or the ability to use relevant scheduling software.
• You'll have experience and knowledge of working within a repairs or maintenance environment.
• You'll have experience using a range of Microsoft packages including Excel and the ability to learn in-house systems.
• You're confident interacting with a variety of customers/stakeholders and focused on delivering a brilliant customer service at all times - we can support you to develop your technical knowledge of property maintenance and repairs!

We offer a supportive and collaborative environment where you can gain invaluable exposure to housing operations, as well as actively contribute to business-critical activities. We have a strong track record of investing in our people too, which means we'll support you to gain the skills you need to develop your career with us.

Who are Midland Heart? We're one team working together to deliver for our tenants. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we're here to develop your potential.

We are proud to be named in the Sunday Times Best Places to Work list, within the Big Organisations category (The Times). Please note, we reserve the right to close the advert prior to the advertised closing date. We're proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.