Delivery and Returns Administrator

ASOS.com Ltd; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading fashion retailer based in the UK is looking for a Supply Chain team member to manage delivery status, financial data capturing, and invoice processing. The role involves working closely with global carriers, maintaining financial records, and collaborating with cross-functional teams. Ideal candidates will be highly organized and confident using Excel, and should be prepared to spend at least 3 days a week in the office for optimum teamwork and decision-making.

Qualifications

• Must have strong organizational skills and attention to detail.
• Experience in financial data capturing and invoice processing is preferred.

Responsibilities

• Record latest parcel delivery status and investigate lost parcels.
• Create a comprehensive view of Lost In Transit claims by carrier.
• Track weekly invoices and ensure timely receipt.
• Investigate data discrepancies and resolve queries.
• Support with basic reporting and analysis.

Skills

Highly organized

Confident with Excel

Job description

As part of our Supply Chain team, you’ll help keep deliveries and finances on track, working with internal teams and a range of ASOS global carriers. This is an exciting and challenging role, you’ll need to be highly organised, with an eye for numbers and confident with Excel. The main elements of the role will be financial data capturing, invoice processing, reporting, and working with our delivery partners to drive improving delivery solutions. You’ll provide support with creating and maintaining trackers and files to ensure that costs are quickly recovered and the relevant teams have all the right information to make data‑led decisions. This is a great opportunity to work with a range of cross‑functional teams across ASOS, providing critical support and reporting that helps the team deliver for our customers.

Responsibilities

• Record latest parcel delivery status and work with global carriers closely to investigate where parcels have been reported as Lost in Transit.
• Collate the information needed to create a rolling 12‑month holistic view of Lost In Transit claims, by carrier by week.
• Work closely with Delivery Solutions and Finance to reconcile credits/payments for claims & check the weekly cost variance analysis report.
• Ensure that queries (from carriers and other internal teams) are responded to in good time.
• Track supplier weekly invoices, ensuring they are received in a timely manner and that the data matches what we expect.
• Investigate data discrepancies and resolve queries.
• Record invoices in financial accounting system & raise purchase orders.
• Maintain master files and rate cards.
• Work with the wider team on cost saving initiatives, and support with basic reporting and analysis.
  We believe being together in person helps us move faster, connect more deeply, and achieve more as a team. That’s why our approach to working together includes spending at least 3 days a week in the office. It’s a rhythm that speeds up decision‑making, helps ASOSers learn from each other more quickly, and builds the kind of culture where people can grow, create, and succeed.