Debt Recovery & Customer Care Specialist — West London

WeFlex Ltd.; City of Westminster; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading electric vehicle finance provider in Westminster is seeking a customer service and debt collection representative. You will act as the first point of contact for customer queries and handle inbound and outbound communication. The ideal candidate should have excellent communication and conflict resolution skills, with at least 2 years of debt collection experience. This position offers a collaborative work environment and opportunities for career growth, alongside a competitive quarterly bonus tied to performance metrics.

Benefits

Quarterly Bonus

Employee Assistance Program

Discount Clubs

Career Development Opportunities

Inclusive Environment

Qualifications

• 2 years previous debt collection experience is a must.
• Ability to remain calm and professional under pressure.
• Strong influencing and negotiation skills required.

Responsibilities

• Act as the first point of contact for customer service and debt collection inquiries.
• Resolve customer queries and negotiate payments for debts.
• Provide guidance on servicing, licensing, and insurance claims.

Skills

Excellent organisation

Communication skills

Conflict resolution skills

Negotiation skills

Problem solving skills

Job description

A leading electric vehicle finance provider in Westminster is seeking a customer service and debt collection representative. You will act as the first point of contact for customer queries and handle inbound and outbound communication. The ideal candidate should have excellent communication and conflict resolution skills, with at least 2 years of debt collection experience. This position offers a collaborative work environment and opportunities for career growth, alongside a competitive quarterly bonus tied to performance metrics.