Deal Desk Analyst

Shopify; London; Remote; GBP 50,000 - 75,000; Full time

Job summary

A leading e-commerce company is seeking a Deal Desk Analyst to accelerate growth by optimizing deal structures and collaborating with global sales teams. This role offers an exciting opportunity to engage in a dynamic environment, shaping best practices in a fast-paced organization.

Qualifications

• Significant experience in Deal Desk operations, preferably in SaaS.
• Ability to manage multiple deals and tasks simultaneously.
• Experience working with sales and financial leadership.

Responsibilities

• Act as a business partner to sales & merchant success teams.
• Handle Deal Desk queue with quality and urgency.
• Support in the structuring of non-standard deals.

Skills

Data analysis

Problem-solving

Interpersonal skills

Critical thinking

Education

Bachelor's degree in Finance, Business, or related field

Job description

This role is remote based out of the United Kingdom or Ireland

About Shopify

Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. Since 2006, we’ve grown to over 10,000 employees and generated over $500 billion in sales for millions of merchants in 175 countries. Every 28 seconds, an entrepreneur on Shopify makes their first sale.

This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.

About you

Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.

Before you apply, consider if you can:

• Care deeply about what you do and about making commerce better for everyone
• Excel by seeking professional and personal hypergrowth
• Keep up with an unrelenting pace (the week, not the quarter)
• Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
• Bring critical thought and opinion — and embrace differences and disagreement to get shit done and move forward
• Work digital-first for your daily work

Job Description

About the Role:

Shopify is looking for a driven, detail oriented Deal Desk Analyst to support our rapid growth. In this role, you will analyze non-standard opportunities and structure win-win deals to accelerate cycle velocity & increase Shopify’s win rate. The ideal candidate will be a powerful advocate who partners with our global sales teams to remove internal roadblocks to getting deals done, all the while ensuring deals are compliant and meet Shopify’s business goals. As a founding member of the Deal Desk team, you will help develop and implement standard methodologies that create the foundation for a scalable, best-in-class Deal Desk function.

Responsibilities:

• Act as a key business partner to Shopify’s global sales and merchant success organizations
• Monitor Deal Desk queue, addressing requests with both quality & urgency
• Competently juggle and prioritize a variety of asks from competing stakeholders
• Develop a strong understanding of Shopify’s internal systems, pricing structures, product offerings, contract flavors, billing capabilities and methodologies
• Act as Shopify’s subject matter expert on non-standard deal structures & policies
• Support in creating deal structures that make sense for both our customers and Shopify, acting as liaison between the sales team and legal/finance
• Review special requests for non-standard business terms for reasonableness and compliance with pricing frameworks and best practices
• Usher non-standard deals through required approval processes, working cross-functionally with Sales Leadership, Legal, Finance & Billing
• Identify gaps in process and collaborate with various teams on improvements
• Leverage data and reporting to improve decision making and identify patterns that may need further investigation
• Work with the Global Enablement team to create and update training materials as needed
• Engage directly with sales team to remove internal roadblocks and accelerate deal velocity

Qualifications

• Significant Deal Desk experience in a SaaS or high-tech company
• Proven ability as a financial analyst and business partner
• Experience working directly with a sales organization and an understanding of quota related & quarterly pressures
• Experience crafting & presenting recommendations to sales and finance leadership
• Ability to stay level-headed and organized while managing multiple deals and tasks simultaneously for varying stakeholders
• Strong structured problem-solving skills along with ability to demonstrate practical judgment in complex situations
• Ability to Interact effectively with remote teams across various time zones
• Strong interpersonal skills with a knack for relationship & consensus building
• Ability to thrive in a dynamic, matrixed and fast paced organization

About the company

Shopify Inc. is a Canadian multinational e-commerce company headquartered in Ottawa, Ontario.

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