Data Centre Technician, Operations, IT, & Support Engineering

Amazon; Newcastle upon Tyne; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading technology firm in Newcastle upon Tyne seeks a Data Centre Technician to join its diverse team, responsible for maintaining system reliability. The ideal candidate will troubleshoot technical issues across various platforms, execute small projects, and participate in high-impact project deliveries. Candidates must have a solid understanding of data center operations and hold relevant certifications. This position includes 24/7 shift coverage. Opportunities for mentoring and career growth are available within a culture that values inclusivity.

Benefits

Mentorship programs

Career growth opportunities

Inclusive team culture

Qualifications

• Experience working in a data center environment, including racking and stacking gear.
• Networking experience with CCNA and/or Network+ certifications required.
• Ability to perform root-cause analysis of equipment failures.

Responsibilities

• Maintain a high level of system reliability by resolving trouble tickets efficiently.
• Participate in team meetings for metrics analysis and project status updates.
• Help define metrics to improve customer uptime.

Skills

Troubleshooting

Problem Solving

Linux server issues

Technical Documentation

Education

Associate’s degree in IT-related field

Tools

CISCO networking devices

Juniper networking devices

Job description

Data Centre Technician, Operations, IT, & Support Engineering

Job ID: 3136549 | Amazon Data Services UK Limited

AWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

A unique opportunity to join AWS as a Data Centre Technician. You will become the primary resolver for your support team, and gain troubleshooting skills on one or more operating systems. You will be able to troubleshoot and solve all but the most complex infrastructure issues. Issues are escalated to the appropriate resolver groups when necessary. You create and maintain documentation on technologies you support and are able to convey Standard Operation Procedures (SOPs) to junior staff. You understand all aspects of the equipment you support. You know how to innovate and make decisions on his/her own, but also know how to take direction when it is given, paying attention to all details involved.

You are able to execute small projects on your own and work with your manager in planning and executing larger local projects. You act as an escalation point for junior technicians. You understand all aspects of the equipment you support.

24/7 shift coverage is required and may include 12 hour shifts, rotating shifts, 3‑4‑or‑5 day work weeks, and may change based on the needs of the business. Travel may be required up to 10% of the time.

Key Job Responsibilities

Problem Solving

• Maintain a high level of system reliability by prioritising and resolving trouble tickets efficiently
• Escalation point and technical troubleshooter for all systems and problems
• Deep dive into Linux server issues
• XEN service virtualization troubleshooting

Technical

• Troubleshoot technical issues on various platforms ranging from systems through to power/mechanical
• Remediation of physical layer outages, both systems & network
• Remediation or recovery of physical power issues on racks
• Participate in Data Center power & cooling events

Operations

• Meet 24x7 on‑call requirements and respond during shift rotations
• Install & configure racks of hosts in line with internal SLAs
• Triage & resolve trouble tickets for all devices in your region
• Serve as the Data Center point of contact for all high‑severity issues
• Physically replace server and network device parts
• Ensure correct rotation of parts & spares
• Help define metrics to increase customer uptime
• Enforce Amazon’s security best practices
• Interact with third‑party vendors & contractors
• Contribute ideas to improve operational efficiency

Project Management

• Participate in and deliver on a number of high‑impact small to mid‑scale projects
• Participate in team meetings for metric analysis and project status updates
• Help build the world’s largest cloud infrastructure

Mentoring

• Share knowledge and help educate less technical staff on the best practices related to all service owner issues

About AWS

Diverse Experiences – AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS – Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

At AWS, it’s in our nature to learn and be curious. Our employee‑led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge‑sharing, mentorship and other career‑advancing resources here to help you develop into a better‑rounded professional.

Work/Life Balance

We value work‑life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

A Day in the Life

Troubleshooting of facility and rack‑level events within internal Service‑Level Agreements (SLAs).

Perform root‑cause analysis of equipment failures.

Ensure all safety procedures are adhered to while performing work.

Respond to off‑hour emergency calls per on‑call rotation for any one of the region’s sites.

Fully comply with all physical security procedures and policies.

Basic Qualifications

Experience working in a data center environment (racking & stacking gear, cable management, hot/cold aisle containment).

Preferred Qualifications

Associate’s degree or higher in IT‑related field applicable certifications or/and equivalent professional or military experience. Networking experience with CCNA and/or Network+ certifications. Experience with CISCO, Juniper and other commodity networking devices. Previous experience working in a Data Centre environment (racking & stacking gear, cable management, hot & cold aisle containment). Networking Protocols (OSI Model). Copper/Fibre Optic Testing/Cabling Standards.

All candidates must possess a valid driver’s license, their own vehicle, and will need to pass a driving record check to operate company vehicles. Travel between sites/locations during the workday may occur.

Amazon is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your recruiting partner.