D365 CE Technical Consultant

ZipRecruiter; London Borough of Harrow; On-site; GBP 50,000 - 57,000; Full time

Job summary

A recruitment platform seeks a Dynamics 365 CE Technical Consultant to analyze business requirements, provide CRM support, and collaborate on solutions. Ideal candidates have graduate qualifications in relevant fields, knowledge of Microsoft Dynamics 365, and strong analytical skills. The role offers a starting salary of £50k-£57k dependent on experience, alongside excellent progression opportunities and benefits.

Benefits

Life assurance

Enhanced pension contribution

Excellent progression opportunities

Qualifications

• Proven functional knowledge of Microsoft Dynamics 365 Customer Engagement.
• Experience with AI data models is a plus.
• Ability to prioritise workload and meet deadlines.

Responsibilities

• Analyse business requirements and translate them into specifications.
• Conduct business analysis to identify best CRM solutions.
• Provide hands-on support to CRM users.

Skills

Knowledge of Microsoft Dynamics 365 Customer Engagement

Analytical mindset

Strong communication skills

Data interpretation skills

Troubleshooting abilities

Education

Graduate in Computer Science, Business Analytics, or related field

Tools

Microsoft Office Suite

Job description

Overview

Dynamics 365 CE Technical Consultant

Responsibilities

• Analyse business requirements and translate them into clear technical/functional specifications that can be understood by stakeholders or used by developers
• Conduct business analysis to identify the best CRM solutions, whether existing or new, aligned with best practices
• Provide hands-on technical and functional support to CRM users, managing their requests and troubleshooting issues as they arise
• Test and assess cases, ensuring solutions meet requirements and quality standards
• Collaborate closely with developers to oversee deliverables, project progress, and adherence to specifications
• Occasionally assist IT with Dynamics 365 CRM configuration based on agreed specification

Qualifications

• Ideally, a graduate in Computer Science, Business Analytics, or a related field
• Proven functional knowledge of Microsoft Dynamics 365 Customer Engagement, with some exposure to development or configuration
• Ability to interpret data, troubleshoot issues, and understand relational databases
• Experience with AI data models, including training models for error detection/correction, is a plus
• Strong skills in translating business requirements into practical solutions and documenting processes
• Experience working through full project lifecycles
• An analytical mindset with strong attention to detail, excellent verbal and written communication skills
• Ability to prioritise workload and meet deadlines independently
• Proficient in Microsoft Office Suite

Benefits

• Starting Salary - £50k-£57k (dependent on experience).
• Excellent progression opportunities.
• Life assurance, enhanced pension contribution & much more!