D2C Planning Manager

Samsung Group; Ottershaw; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading technology company is seeking a D2C Planning Manager in Ottershaw, UK. This role involves managing D2C operations across Europe, supporting strategy adaptation, and collaborating with leadership. Ideal candidates have strong analytical skills and experience in interpreting global strategies. Benefits include hybrid working, bonuses, and substantial holiday time.

Benefits

Hybrid working model

Bonus scheme

Car allowance

Pension contribution

Volunteering days

25 days holiday plus bank holidays

Qualifications

• Strong experience in D2C strategy interpretation.
• Skilled in defining, tracking, and reporting data for efficiency assessment.
• Ability to manage complex projects and tight deadlines.

Responsibilities

• Adapt global D2C strategy for European markets.
• Coordinate European D2C planning.
• Monitor performance indicators to assess D2C strategies.

Skills

Interpreting global D2C strategies

Planning and organizing

Analytical and problem-solving skills

Leading cross-functional teams

Data-driven decision-making

Job description

Overview

The D2C Planning Manager will play a pivotal role in driving Samsung's direct-to-consumer (D2C) operations across Europe. This role is responsible for supporting D2C planning, performance analysis and reporting into actionable plans, ensuring seamless execution across regional markets, and delivering exceptional customer experiences. With a focus on managing performance analysis, reporting and projects, this position offers the opportunity to shape the future of Samsung's D2C ecosystem while collaborating with Europe D2C teams and cross-functional teams to achieve ambitious goals.

Responsibilities

• Interpret the global D2C strategy from headquarters and adapt it to align with European market dynamics and goals.
• Collaborate with the European senior leadership team to ensure D2C plans are effectively communicated and integrated across relevant teams and markets.
• Coordinate European D2C planning, bridging global directives and local execution.
• Support the creation of a comprehensive European D2C strategy by providing clear guidance to local D2C teams to develop actionable delivery plans.
• Identify market-specific weaknesses, growth opportunities, and areas for improvement across Europe to improve sales and customer happiness.
• Complete initiatives to address market challenges, foster growth, and support leveling-up programs to ensure consistent performance across regions.
• Monitor and analyze performance indicators and data to assess the efficiency of D2C strategies in Europe.
• Develop and deliver regular performance reports, offering actionable insights and recommendations to senior leadership and key collaborators.
• Consolidate and analyze data from various D2C teams to provide clear, concise, and impactful recommendations to collaborators.
• Manage cross-functional projects, ensuring timely delivery and alignment with business objectives.
• Coordinate the execution of D2C initiatives, ensuring alignment with the overarching European D2C strategy.
• Monitor and review project relevance, progress, and outcomes, proactively addressing challenges and recommending course corrections when needed.
• Serve as a point of contact for project-related concerns, offering direction and mentorship to ensure successful delivery.
• Share updates, reports, and presentations with senior leadership and other collaborators to maintain alignment and transparency of the D2C business performance and initiative.
• Establish and uphold strong relationships with global, regional, and local customers to encourage alignment and approval for D2C initiatives.
• Ensure clear, consistent communication across teams, promoting transparency and accountability in D2C operations.
• Discover and assess new methods and advancements in D2C, sharing insights with senior leaders and key collaborators in Europe for strategic decision-making and business expansion.
• Drive process improvement to enhance the efficiency and effectiveness of D2C planning and performance analysis.
• Provide a well-defined and completed European D2C strategy, driving measurable business growth and aligning with global objectives.
• Foster strong collaboration and communication across headquarters, European team, ensuring that all D2C initiatives are coordinated and effectively completed across regions.
• Provide detailed and valuable metrics reports and insights to key collaborators across Europe and the senior leadership team, enabling informed decision-making and strategic alignment.
• Support achievement of D2C KPIs across Europe, with data-driven performance reports that highlight progress, challenges, and next steps.
• Ensure collaborators actively use insights and recommendations from reports to improve strategies and make adjustments when needed.
• Coordinate and manage projects effectively, ensuring initiatives are completed on time and within budget, contributing to the delivery of strategic objectives.
• Cultivate a culture of continuous improvement, where process optimizations lead to greater efficiency, effectiveness, and higher performance across D2C teams.

Qualifications

• Strong experience in interpreting global D2C strategies and adapting them for regional markets, specifically in Europe.
• Strong planning and organizing skills, with the ability to develop plans and implement them while keeping collaborators informed.
• Skilled in defining, tracking, and reporting on important data and information to assess the efficiency of strategies.
• Excellent analytical and problem-solving skills, with a focus on data-driven decision-making.
• Proven track record in leading cross-functional teams and driving initiatives to successful execution.
• Outstanding ability to collaborate with senior leadership, local teams, and global collaborators to ensure alignment across all levels.
• Ability to manage complex, cross-functional projects with partners and team members, meeting tight deadlines.
• A continuous improvement approach with a passion for innovation, seeking out the latest D2C trends and incorporating them into strategies.

Benefits of Working at Samsung

• Hybrid working - 3 days in the office and 2 days at home per week
• Bonus scheme linked to individual, team and company performance
• Car allowance
• Pension contribution
• Three volunteering days each year
• Holiday - 25 days plus bank holidays and an additional day off for your birthday
• Access to discounts on a wide range of Samsung products
• Access to a discount shopping portal
• Partner Colleagues are not eligible for certain types of statutory leave such as Samsung Family Leave or Sick Leave policies but may be eligible for statutory payments via their agency