CX Lead (Qualtrics Specialist)

Aspire; Remote; GBP 80,000 - 100,000; Full time

Job summary

A leading global CX agency is seeking a CX Lead (Qualtrics Specialist) to drive client engagement and design impactful customer experience programs. The ideal candidate will have a strong background in consulting, proven experience with enterprise projects, and exceptional communication skills. Proficiency in Qualtrics and fluency in English are must-haves. This role offers the flexibility of fully remote work based in the UK/Ireland with a competitive salary package.

Qualifications

• Proven experience delivering enterprise projects in CX.
• Understanding customer journeys and measurement principles.
• Experience in consulting or professional services enhances delivery capabilities.

Responsibilities

• Lead client engagement and translate goals into CX strategies.
• Design and deliver CX programs using Qualtrics optimally.
• Analyze feedback and present insights, facilitating workshops.

Skills

Certified CX consultant

Strong communication skills

Analytical skills

Problem-solving skills

Fluent in English

Job description

Job Title: CX Lead (Qualtrics Specialist) - Up to £100k - UK/Ireland based - Fully Remote

Do you get excited about delivering excellence for your clients? Then you could be the perfect fit for this agency in this flexible CX Lead role!

The Company

We are representing a global organisation that helps organisations design, implement, and optimise feedback-driven programmes using leading technology. It focuses on turning meaningful insights into action through a structured, value-based approach that strengthens engagement, leadership accountability, and organisational culture.

Key Duties

• Lead client engagement, translating business goals into CX strategies, supporting sales through demos and guidance.
• Design, implement, and deliver CX programs using Qualtrics, optimizing surveys, dashboards, workflows, ensuring timely delivery.
• Analyse feedback to insights, stakeholders, present recommendations, facilitate workshops, and mentor teams in CX practices.

Skills & Experience

• Certified CX consultant with proven experience delivering enterprise projects, understanding journeys, measurement, and CX principles.
• Strong communication, presentation, analytical, problem-solving skills; manage multiple projects, deadlines, and client relationships effectively.
• Fluent in English, additional languages preferred, with consulting or professional services experience enhancing CX delivery capabilities.

Interested in this CX Lead role? Apply now and let's have a chat!

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