Customer Water Quality Officer

Thames Water Utilities Limited; Reading; On-site; GBP 29,000; Full time

Job summary

A leading water services company in the UK seeks a Customer Water Quality Officer to test water samples in domestic homes and businesses. The role necessitates driving and customer interaction, managing sampling records and equipment to industry standards, and assisting with any supply issues. Competitive starting salary of £28,830 per annum plus benefits, such as annual leave and a comprehensive pension scheme. An excellent opportunity for those passionate about water quality and customer service.

Benefits

Competitive salary

Company van for business use

Annual leave increasing with service

Performance-related pay

Generous pension scheme

Health and wellness benefits

Qualifications

• Confident in driving a medium-sized vehicle in busy areas.
• Experience in customer-facing roles and comfortable with site visits.
• Clean manual driving license is required.
• Ability to plan routes and work independently.
• Good computer skills and detail-oriented.

Responsibilities

• Testing water samples in domestic homes and businesses.
• Managing sampling records and maintaining sampling equipment.
• Assisting with supply issues or customer complaints.

Skills

Driving confidence

Customer-facing experience

Organisational skills

Attention to detail

Computer literacy

Job description

Each year, we run over 500,000 checks on water samples that we collect from our treatment centres, reservoirs, and a mix of customer homes, all to make sure your tap water is of the highest quality.

What you’ll be doing as a Customer Water Quality Officer

• You’ll be on the move a lot, travelling between different customers and sites, working as part of a lively team covering quite a large area.
• Your main job will be testing water samples in domestic homes and businesses.
• You’ll oversee the management of your sampling records and maintenance of sampling equipment ensuring they are kept to industry standards.
• You might also assist with investigating supply issues or customer complaints now and again.

Base Location: Fobney RG2 0SF. Standard working hours are 7:30 am to 3:30 pm. The role includes participation in a standby rota with working hours 7:30 am to 5 pm and involves working weekends one in every five weeks. An additional payment will be provided for standby.

Qualifications and requirements

• We need someone who’s done a bit of driving and is confident in a medium‑sized vehicle in busy areas with high volume of traffic.
• You will have a customer‑facing experience, and you will need to be comfortable visiting domestic houses and businesses.
• You must have a clean manual driving licence.
• Good at planning your routes, are organised and happy to set up your day and work by yourself.
• It’s a plus if you already know a bit about the water industry, but if not, this is a fantastic opportunity to learn.
• Good computer literacy and attention to detail as this is a technical role that requires you to follow detailed procedures.

This is a fantastic opportunity to be right at the heart of things, acting as the friendly face of Thames Water when meeting our customers. We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.

Salary and benefits

• Competitive starting salary of £28,830 per annum.
• Use of a company van for business purposes.
• Annual Leave – 24 days holiday per year, increasing to 28 with length of service. (plus bank holidays)
• Performance‑related pay plan directly linked to company performance measures and targets.
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks.