Customer Technical Support Specialist - UK

Danaher; Little Chalfont; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global leader in diagnostics is seeking a Technical Support Specialist in Little Chalfont, UK. You will provide technical assistance for diagnostic equipment, ensuring exceptional customer service and support. Preferred candidates have a degree in Life Sciences or Biomedical Engineering, possess strong communication skills, and have experience in technical support within the healthcare industry.

Qualifications

• Minimum of 2 years of experience in a customer support or technical support role.
• Ability to explain technical concepts to non-technical customers.
• Excellent verbal and written communication skills.

Responsibilities

• Provide technical assistance and troubleshooting for diagnostic equipment.
• Document customer interactions in service management systems.
• Build and maintain strong customer relationships.

Skills

Customer support experience

Technical troubleshooting

Communication skills

Education

High school diploma

Degree in Life Sciences or Biomedical Engineering

Job description

Overview

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Beckman Coulter Diagnostics, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence.

Responsibilities

• Provide technical assistance and troubleshooting support for diagnostic equipment and software via phone, email and other channels to diagnose and resolve technical issues by guiding customers through step-by-step solutions.
• Accurately document customer interactions, issues, and resolutions in the company’s service management systems adhering to quality compliance standards.
• Build and maintain strong relationships with customers by providing exceptional service and follow-up.

Qualifications

• High school diploma or equivalent; a degree in Life Sciences, Biomedical Engineering, or a related field is preferred.
• Minimum of 2 years of experience in a customer support or technical support role, preferably within the diagnostics or healthcare industry.
• Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical customers.

Preferred additional experience

• Fluent in English; proficiency in additional languages is a plus.
• Strong problem-solving skills and attention to detail.

For more information, visit www.danaher.com.