Customer Team Member

The Co-operative Group; South Yorkshire; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading retail cooperative is hiring a Customer Team Member for a part-time role in Barnsley, United Kingdom. This position requires friendly customer service, the ability to work varied shifts, and a passion for community engagement. You'll enjoy amazing benefits, including a 30% discount on products, a robust pension scheme, and a supportive working environment. Ideal candidates will have great people skills and a flexible approach to problem-solving.

Benefits

30% discount on products

10% employer pension contribution

Access to virtual healthcare services

31 days holiday (pro rata)

Cycle-to-work scheme

Full paid training and career support

Qualifications

• Aged 18 or over to comply with shift requirements.
• Ability to respond to customer queries positively.
• Willingness to participate in community activities.

Responsibilities

• Provide friendly and thoughtful service to customers.
• Support colleagues to solve customer problems.
• Ensure store safety and legal compliance.
• Introduce new products and services effectively.
• Engage in community activities and events.

Skills

Great people skills

Flexibility to work different shifts

Positive approach to change and problem solving

Genuine care for customers and members

Job description

Customer Team Member

Location: High Street Royston, Barnsley, S71 4RF
Pay: £12.60 per hour
Contract: 21 hours per week + regular overtime, permanent contract, part time
Working pattern: varied shifts including early mornings (6am store opening), afternoons, late evenings (10pm store closing) and weekends, to be discussed at interview. Role will also include working in our in-store bakery
Full, paid training provided

You can apply for this role using your mobile device (no CV needed!)

You must be aged 18 or over to apply because the role may involve working before 6am or after 10pm, or other business‑related needs.

We’re looking for Customer Team Members to join our team at Co‑op. When you join Co‑op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co‑op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co‑op products in our stores.

As a Customer Team Member, you’ll be part of a friendly team dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like restocking shelves and cleaning spillages.

At Co‑op, we do things a different way. For over 175 years we’ve focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market‑leading policies to help you through life events.

What you’ll do

• Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co‑op products and Membership, working in our in‑store bakery and doing all you can to deliver a great shopping experience.
• Work together to make everyone’s day better – supporting your store colleagues to solve problems for customers and members.
• Make sure the store is safe and legal – keep the shelves stocked and ensure prices, dates, and temperatures are correct.
• Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together.
• Support your local community – get involved in all kinds of activities and events.

This job would suit people who have

• A genuine care for the needs of customers and members.
• Great people skills, with the ability to build positive relationships with customers and colleagues.
• A positive approach to change and problem solving.
• The flexibility to work a range of different shifts.

Why Co‑op?

• 30% discount on all Co‑op products in store plus 10% discount on all other brands.
• A pension scheme with up to 10% employer contributions.
• Stream – a money management app giving you access to a percentage of your pay as you earn it.
• 31 days of holiday (including bank holidays, pro rata for part‑time colleagues).
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
• 24/7 employee assistance service.
• Full, paid training and dedicated support for your personal development and career progression.
• Rotas shared three weeks in advance and accessible on your phone.
• Cycle‑to‑work scheme.

Building an inclusive workplace

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.