Customer Team Member

Co-op; Okehampton; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading retail organization in the United Kingdom is seeking a Customer Team Member to provide exceptional service while fostering community connections. Responsibilities include assisting customers, maintaining store cleanliness, and engaging with local events. Applicants should have strong interpersonal skills and a flexible attitude towards work. Competitive benefits include 31 days of holiday, pension contributions, and support for personal wellbeing.

Benefits

31 days holiday

30% discount on Co-op products

Pension contribution up to 10%

Access to virtual healthcare

Employee assistance service

Qualifications

• Genuine care for customer and member needs.
• Strong interpersonal skills to build positive relationships.
• A positive attitude towards change and problem-solving.
• Flexibility to work various shifts.

Responsibilities

• Provide friendly and thoughtful service to customers.
• Support colleagues to solve problems and improve the store environment.
• Ensure store safety and legality by maintaining stock.
• Assist in introducing new products and services.
• Engage with the local community.

Skills

Customer service

Interpersonal skills

Flexibility

Problem-solving

Job description

When you join Co-op, you'll receive amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores. As a Customer Team Member, you'll be part of a friendly team dedicated to helping our customers. Your responsibilities will include providing excellent service at the tills and on the shop floor, re-stocking shelves, and maintaining store cleanliness. At Co-op, we focus on fairness for our members and communities, supporting your physical, mental, and financial wellbeing with market-leading policies to help you through various life events.

What you'll do

1. Provide friendly and thoughtful service, prioritizing customers' needs, responding to queries, promoting Co-op products and Membership, and ensuring a great shopping experience.
2. Support your colleagues to solve problems and improve the store environment.
3. Ensure store safety and legality by maintaining stock, accurate pricing, proper date and temperature checks.
4. Assist in introducing new products and services, sharing experiences to promote learning.
5. Engage with the local community through activities and events.

What makes a successful team member?

• Genuine care for customer and member needs.
• Strong interpersonal skills to build positive relationships.
• A positive attitude towards change and problem-solving.
• Flexibility to work various shifts.

Our store roles are dynamic, focusing on delivering excellent service, building community relationships, and maintaining store standards. You will be helping customers find what they need, ensuring the store looks appealing, and promoting our membership scheme, all while fostering community connections with a smile.

Our culture

We believe in making a positive impact through our daily interactions, supporting local charities, and contributing to community wellbeing. Our store teams play a vital role in creating spaces that promote health, safety, and education, making a real difference in people's lives.

Benefits include:

• Starting from 31 days holiday per year, including bank holidays.
• 30% discount on Co-op branded products.
• Pension with up to 10% employer contributions.
• Wagestream app for accessing earned wages.
• Support for physical, mental, and financial wellbeing, including virtual healthcare services.
• 24/7 employee assistance service.
• Paid training and personal development support.
• Rota sharing three weeks in advance, accessible via phone.
• Cycle-to-work scheme.

Building an inclusive workplace

We aim to create diverse, inclusive teams reflecting our communities. We welcome applications from everyone and can make reasonable adjustments for applicants with disabilities. We are part of the Disability Confident scheme, offering interviews to qualified disabled candidates and asking about adjustments during the application process.