Customer Team Member

Co-op Digital; Leeds; On-site; Part time

Job summary

A leading retail cooperative in Leeds is seeking part-time staff to provide friendly service in their store. Responsibilities include assisting customers, ensuring store safety, and engaging with the local community. The position offers varied shifts, full training, and numerous perks including discounts, holiday, and a pension scheme. Applicants should have strong people skills and flexibility for different shift patterns. An inclusive workplace, they encourage applications from all backgrounds.

Benefits

30% discount on all Co-op products

Up to 10% employer contributions on pension

Access to a money management app

31 days of holiday (pro rata)

Virtual healthcare services

24/7 employee assistance service

Full, paid training and support

Cycle-to-work scheme

Qualifications

• A genuine care for the needs of customers and members
• Ability to build positive relationships with customers and colleagues
• Positive approach to change and problem solving
• Flexibility to work a range of different shifts

Responsibilities

• Provide friendly and thoughtful service to customers
• Support store colleagues to solve problems for customers
• Ensure store safety and legality by stocking shelves and managing prices
• Help introduce new products and services in store
• Engage with local community activities

Skills

Great people skills

Flexibility in shift patterns

Problem-solving skills

Customer service focus

Job description

Location: 44 Main Street Burley In Wharfedale, Leeds, LS29 7DN

Pay: £12.60 per hour

Contract: 12 hours per week + regular overtime, permanent contract, part time

Working pattern: varied shifts including 5.45am to 12pm or 2pm and 2pm to 10pm. Role will also include working in our in-store bakery.

Full, paid training provided

You can apply for this role using your mobile device (no CV needed!)

You must be aged 18 or over to apply for this role as it may involve working before 6am or after 10pm, or some other business-related needs.

What you’ll do

• Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co‑op products and Membership, working in our in‑store bakery and doing all you can to deliver a great shopping experience
• Work together to make everyone's day better – supporting your store colleagues to solve problems for customers and members
• Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
• Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
• Support your local community – get involved in all kinds of activities and events!

This job would suit people who have

• A genuine care for the needs of customers and members
• Great people skills, with the ability to build positive relationships with customers and colleagues
• A positive approach to change and problem solving
• The flexibility to work a range of different shifts

Why Co‑op?

• 30% discount on all Co‑op products in‑store plus 10% discounts on all other brands
• A pension scheme with up to 10% employer contributions
• Stream – a money management app giving you access to a percentage of your pay as you earn it
• 31 days of holiday (including bank holidays, pro rata for part time colleagues)
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Full, paid training and dedicated support for your personal development and career progression
• Rotas shared three weeks in advance and accessible on your phone
• Cycle‑to‑work scheme

Building an inclusive workplace

We’re building diverse and inclusive teams that reflect the communities we serve.

We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion

As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.