Customer Team Member

Co-op Group; Altrincham; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading retail company in Altrincham is looking for a Customer Team Member to deliver exceptional service to customers. The role involves various responsibilities such as ensuring a friendly shopping experience, supporting store colleagues, and engaging with the local community. Ideal candidates will have great people skills, a positive approach to problem-solving, and the flexibility to work different shifts, including evenings and weekends. Full training is provided and inclusive hiring practices are in place.

Benefits

30% discount on Co-op products

Pension scheme with up to 10% employer contributions

Flexible rotas available via mobile

Virtual healthcare services

Full, paid training

Cycle-to-work scheme

31 days of holiday (pro-rata)

Qualifications

• Genuine care for the needs of customers and members.
• Ability to build positive relationships with customers and colleagues.
• Willingness to adapt to different working patterns.

Responsibilities

• Provide friendly and thoughtful service to customers.
• Support store colleagues to solve customer problems.
• Ensure store safety and compliance.
• Help introduce new products and services.
• Engage with the local community.

Skills

Great people skills

Positive approach to change

Flexibility in working shifts

Job description

Customer Team Member
Location: St Lukes Building Vicarage Lane, Altrincham, WA14 3BE
Pay: £12.60 per hour
Contract: 16 hours per week + regular overtime, permanent contract, part time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (10.15pm closing) and weekends, to be discussed at interview
Full, paid training provided

You can apply for this role using your mobile device (no CV needed!)

You must be aged 18 or over to apply for this role as it may involve either working before 6am or after 10pm, or some other business-related needs.

Why Co-op?

• 30% discount on all Co-op products in-store plus 10% discounts on all other brands
• A pension scheme with up to 10% employer contributions
• Stream - a money management app giving you access to a percentage of your pay as you earn it
• 31 days of holiday (including bank holidays, pro rata for part-time colleagues)
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Full, paid training and dedicated support for your personal development and career progression
• Rotas shared three weeks in advance and accessible on your phone
• Cycle-to-work scheme

What you’ll do

• Friendly and thoughtful service – putting customers first in everything you do: responding to queries, championing Co-op products and Membership, and delivering a great shopping experience
• Work together to make everyone's day better – supporting your store colleagues to solve problems for customers and members
• Make sure the store safe and legal – keeping the shelves stocked and ensuring prices, dates, and temperatures are all as they should be
• Help introduce new products and services – making changes feel natural, sharing experiences with your colleagues so everyone learns together
• Support your local community – getting involved in all kinds of activities and events

This job would suit people who have

• A genuine care for the needs of customers and members
• Great people skills, with the ability to build positive relationships with customers and colleagues
• A positive approach to change and problem solving
• The flexibility to work a range of different shifts

Building an inclusive workplace

We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you.

We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion

As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.