Customer Team Leader: Shaping Store Experience & Growth

Co-op Digital; Dawley; On-site; GBP 80,000 - 100,000; Part time

Job summary

A leading retail cooperative is looking for a Customer Team Leader in Dawley, UK. This part-time role involves providing excellent customer service, leading the team, and ensuring the store operates smoothly. The candidate should possess strong people skills, a genuine care for customers, and flexibility to manage various shifts. Co-op offers extensive training, a pension scheme, generous holidays, and various employee benefits including a significant discount on products. Join a supportive team committed to inclusivity.

Benefits

36 days holiday

Pension with up to 10% employer contribution

30% discount on all Co-op products

Virtual healthcare services

Cycle-to-work scheme

Paid training

Qualifications

• Genuine care for customer and member needs.
• Ability to support and lead the team effectively.
• Great people skills for building relationships.

Responsibilities

• Provide friendly, helpful service to customers.
• Develop team capabilities through coaching.
• Ensure store operations run safely and legally.
• Support the store manager's HR processes.

Skills

Customer care

Team leadership

Problem-solving

Organizational skills

People skills

Flexibility

Job description

A leading retail cooperative is looking for a Customer Team Leader in Dawley, UK. This part-time role involves providing excellent customer service, leading the team, and ensuring the store operates smoothly. The candidate should possess strong people skills, a genuine care for customers, and flexibility to manage various shifts. Co-op offers extensive training, a pension scheme, generous holidays, and various employee benefits including a significant discount on products. Join a supportive team committed to inclusivity.