Customer Team Leader

Co-op Careers; Ryarsh; On-site; GBP 80,000 - 100,000; Part time

Job summary

A leading retail organization in the UK is seeking a part-time Customer Team Leader to join their team. This role offers a varied shift pattern with pay at £13.99 per hour and includes responsibilities like coaching and supervising team members, as well as delivering outstanding customer service. The position comes with benefits such as 36 days of holiday and a pension plan with a 10% contribution from the company. Full training is provided to ensure success in the role.

Benefits

36 days holiday

Pension with up to 10% contribution

30% discount on store products

Access to virtual healthcare services

Qualifications

• Must be aged 18 or over to authorise age-related sales.
• Experience in a customer service environment preferred.

Responsibilities

• Lead the store team and supervise Customer Team Members.
• Deliver great customer service.
• Coach and support team members.

Skills

Leadership

Customer service

Team coaching

Job description

Closing date : 26-12-2025

Customer Team Leader

Location : 14-18 Perry Street Northfleet, Gravesend, DA11 8QU

Pay : £13.99 per hour

Contract : 12 hours per week + regular overtime, permanent contract, part time

Working pattern : varied shifts including early mornings (6.30am opening), afternoons, late evenings (10pm closing) and weekends, to be discussed at interview

Full, paid training provided

You can now apply for this role using your mobile device (no CV needed!)

You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.

We’re looking for Customer Team Leaders to join our team at Co-op.

When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service…