Customer Team Leader

Co-op Group; Gillingham; On-site; GBP 80,000 - 100,000; Part time

Job summary

A leading retail company is looking for a Customer Team Leader in Gillingham. The role involves providing friendly service, coaching team members, ensuring store compliance, and engaging with the community. The ideal candidate should have strong people skills, flexibility with shifts, and a dedication to customer care. Benefits include paid training, discounts, and a pension scheme. This part-time role requires the ability to manage various responsibilities within a dynamic work environment.

Benefits

36 days holiday

Pension scheme with up to 10% employer contributions

30% discount on Co-op products

Access to virtual healthcare services

Full, paid training

Qualifications

• Genuine care for the needs of customers and members.
• Ability to balance leading and supporting team.
• Great people skills to build positive relationships.
• Strong organisational and problem-solving skills.
• Desire to learn and develop leadership skills.
• Flexibility to work various shifts.

Responsibilities

• Provide friendly and thoughtful service to customers.
• Coach and develop team capabilities.
• Ensure store safety and legal compliance.
• Manage stock accuracy and diligence checks.
• Support store manager as needed.
• Lead new product introductions and implement changes.
• Build community relationships and support local plans.

Skills

Customer service

Team leadership

Organisational skills

Problem-solving

Flexibility

Job description

Customer Team Leader

Location: 11-13 Main Road Hoo, Rochester, ME3 9AA. Pay: £13.99 per hour. Contract: 16 hours per week + regular overtime, permanent contract, part time. Working pattern: varied shifts including early mornings (6am opening), afternoons, late evenings (10pm closing) and weekends, to be discussed at interview. Full, paid training provided. You can now apply for this role using your mobile device (no CV needed!).

You must be aged 18 or over to be a customer team leader at Co‑op, as you'll need to authorise age‑related sales.

We're looking for Customer Team Leaders to join our team at Co‑op. When you join Co‑op, you'll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co‑op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co‑op products in our stores.

What you'll do

• Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations.
• Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected.
• Make sure that the store remains safe, legal, and fully operational.
• Manage diligence checks and stock accuracy to make shopping a great experience for our customers.
• Support your store manager by deputising when they're not working and delivering a variety of HR processes.
• Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback.
• Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co‑op community plan.

This job would suit people who have

• A genuine care for the needs of customers and members.
• The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor.
• Great people skills, with the ability to build positive relationships with customers and colleagues.
• Strong organisational and problem‑solving skills.
• A desire to learn, grow and develop your leadership skills.
• The flexibility to work a range of different shifts.

Why Co‑op?

• Full, paid training and dedicated support for your personal development and career progression.
• 30% discount on all Co‑op products in‑store plus 10% discounts on all other brands.
• A pension scheme with up to 10% employer contributions.
• Stream – a money management app giving you access to a percentage of your pay as you earn it.
• 36 days of holiday (including bank holidays, pro rata for part‑time colleagues).
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
• 24/7 employee assistance service.
• Rotas shared three weeks in advance and accessible on your phone.
• Cycle‑to‑work scheme.

Building an inclusive workplace

We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion.

As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.