Customer Team Leader

Co-op; Folkestone; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading retail cooperative is seeking a Customer Team Leader in Folkestone. You will provide friendly service, develop your team, and ensure store operations run smoothly. The role offers flexible shifts, full training, and numerous benefits including a pension scheme with up to 10% employer contributions, 36 days holiday, and a 30% discount on products. Ideal candidates will possess strong leadership and organisational skills and a genuine commitment to customer satisfaction.

Benefits

36 days holiday

10% employer pension contribution

30% discount on Co-op products

Virtual healthcare services

Paid training

Access to financial wellness app

Cycle-to-work scheme

Qualifications

• Must be aged 18 or over to authorise age-related sales.
• Genuine care for the needs of customers and members.
• Flexibility to work a range of different shifts.

Responsibilities

• Provide friendly and thoughtful service to customers.
• Develop team capabilities through coaching.
• Ensure the store remains safe and operational.
• Support store manager and handle HR processes.
• Lead the introduction of new products and services.
• Build community relationships and support local plans.

Skills

Customer service

Leadership

Organisational skills

Problem-solving

Communication

Job description

Customer Team Leader

Location: 101-102 Cheriton Road , Folkestone, CT20 2QN
Pay: £13.99 per hour
Contract: 16 hours per week + regular overtime, permanent contract, part time
Working pattern: varied shifts including early mornings (5.45am), afternoons, late evenings (11pm) and weekends, to be discussed at interview

Full, paid training provided
You can now apply for this role using your mobile device (no CV needed!)

You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.

We’re looking for Customer Team Leaders to join our team at Co-op.
When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

What you’ll do

• Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
• Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
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• Make sure that the store remains safe, legal, and fully operational
• Manage diligence checks and stock accuracy to make shopping a great experience for our customers
• Support your store manager by deputising when they’re not working and delivering a variety of HR processes
• Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback
• Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan

This job would suit people who have

• A genuine care for the needs of customers and members
• The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
• Great people skills, with the ability to build positive relationships with customers and colleagues
• Strong organisational and problem-solving skills
• A desire to learn, grow and develop your leadership skills
• The flexibility to work a range of different shifts

Why Co-op?

• Full, paid training and dedicated support for your personal development and career progression
• 30% discount on all Co-op products in-store plus 10% discounts on all other brands
• A pension scheme with up to 10% employer contributions
• Stream– a money management app giving you access to a percentage of your pay as you earn it
• 36 days of holiday (including bank holidays, pro rata for part time colleagues)
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Rotas shared three weeks in advance and accessible on your phone
• Cycle-to-work scheme

Building an inclusive workplace

We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We reserve the right to remove a vacancy before the scheduled closing date.