Customer Team Leader

Co-op Digital; Ebbsfleet; On-site; GBP 80,000 - 100,000; Part time

Job summary

A leading retail chain in Ebbsfleet is seeking a Customer Team Leader to lead store services and develop a dedicated team, ensuring excellent customer experiences. The role offers flexible shifts including weekends and varied hours, along with comprehensive benefits such as training, discounts, and a pension scheme. Candidates should possess strong people skills and the ability to lead effectively on the shop floor.

Benefits

36 days holiday

Pension with 10% contribution

30% discount on Co-op products

Wagestream money management app

Virtual healthcare services

Employee assistance service

Cycle-to-work scheme

Qualifications

• A genuine care for the needs of customers and members.
• The ability to balance leading and supporting your team.
• Great people skills to build positive relationships.
• Strong organizational and problem-solving skills.
• A desire to learn, grow and develop leadership skills.
• Flexibility to work a range of different shifts.

Responsibilities

• Provide friendly and thoughtful service.
• Develop team capabilities through coaching.
• Ensure store safety and legality.
• Manage stock accuracy and customer experience.
• Support the store manager with HR processes.
• Implement changes for new products and services.
• Build community relationships.

Skills

People skills

Strong organizational skills

Problem-solving skills

Flexibility

Job description

Customer Team Leader

Location: 2-4 Talbot Lane, Ebbsfleet, DA10 1AZ

Pay: £13.99 per hour

Contract: 16 hours per week + regular overtime, permanent, part-time

Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview. Role will also include working in our in-store bakery

Full, paid training provided

You can now apply for this role using your mobile device (no CV needed!)

About the role

We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.

What you’ll do

• Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, working in our in-store bakery often taking ownership for managing the store and handling challenging situations
• Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
• Make sure that the store remains safe, legal, and fully operational
• Manage diligence checks and stock accuracy to make shopping a great experience for our customers
• Support your store manager by deputising when they’re not working and delivering a variety of HR processes
• Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback
• Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan

This job would suit people who have

• A genuine care for the needs of customers and members
• The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
• Great people skills, with the ability to build positive relationships with customers and colleagues
• Strong organisational and problem-solving skills
• A desire to learn, grow and develop your leadership skills
• The flexibility to work a range of different shifts

Why Co-op?

• Full, paid training and dedicated support for your personal development and career progression
• 30% discount on all Co-op products in-store plus 10% discounts on all other brands
• A pension scheme with up to 10% employer contributions
• Wagestream– a money management app giving you access to a percentage of your pay as you earn it
• 36 days of holiday (including bank holidays, pro rata for part-time colleagues)
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Rotas shared three weeks in advance and accessible on your phone
• Cycle-to-work scheme

Building an inclusive workplace

We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.

We are committed to diversity and inclusion, and we welcome applications from people with disabilities. We are part of the Disability Confident scheme, and we will always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We will ask whether you’d like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.