Customer Support Specialist - Career Growth & Benefits

PPG; Carrickfergus; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading paint company in Carrickfergus is seeking a Customer Support Advisor. The role involves providing exceptional customer support, resolving enquiries, and supporting sales staff. Ideal candidates will have experience in customer support, excellent communication skills, and a positive approach. This position offers competitive salary, extensive benefits including healthcare, and significant career progression opportunities.

Benefits

Competitive starting salary with yearly pay reviews

35 days of annual leave

Company annual bonus scheme up to 6%

Generous pension contributions

Company-funded private healthcare plan

Staff discount on paints and tools

Colleague recognition program

24/7 wellbeing support program

Qualifications

• Previous experience in customer support or similar role.
• Strong attention to detail.

Responsibilities

• Provide exceptional support to customers via multiple channels.
• Resolve customer enquiries and issues promptly.
• Support sales representatives and other business areas.
• Maintain accurate records of customer interactions.

Skills

Excellent communication and interpersonal skills

Problem-solving abilities

IT Literate

Ability to multi-task

Positive customer-facing approach

Job description

A leading paint company in Carrickfergus is seeking a Customer Support Advisor. The role involves providing exceptional customer support, resolving enquiries, and supporting sales staff. Ideal candidates will have experience in customer support, excellent communication skills, and a positive approach. This position offers competitive salary, extensive benefits including healthcare, and significant career progression opportunities.