Customer Support Specialist

JR United Kingdom; Bournemouth; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading customer service company in Bournemouth is seeking a Customer Support Specialist to join their team. You will deliver outstanding service to Financial Advisers and Policyholders, resolving queries via various communication channels. The ideal candidate possesses strong communication skills and experience in customer service, thriving in a fast-paced environment. This role offers a hybrid working model and comprehensive employee benefits.

Benefits

Private Medical Insurance

Competitive Company Pension Scheme

Employee discounted schemes

Qualifications

• A customer-first mindset and strong communication skills.
• Positivity, energy, and the ability to manage your own workload.
• Team spirit and resilience when dealing with challenging queries.
• Experience in customer service.

Responsibilities

• Resolve customer queries at first point of contact via telephone calls, webchats and emails.
• Keep accurate and up-to-date customer records by working through admin tasks.
• Take ownership of issues and see them through to resolution.

Skills

Strong communication skills

Customer-first mindset

Team spirit

Resilience

Job description

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Customer Support Specialist, bournemouth

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Client:

MarkJames ?

Location:

bournemouth, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

22.08.2025

Expiry Date:

06.10.2025

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Job Description:

About the job

Customer Support Specialist

Hybrid (located in London)

Our client is looking for a Customer Support Specialist to join their award-winning team. You’ll play a key role in delivering outstanding service to Financial Advisers and Policyholders, helping to resolve queries via phone, email, webchat, and post.

What You’ll Be Doing:

• Resolve customer queries at first point of contact via telephone calls, webchats and emails.
• Keep accurate and up-to-date customer records by working through admin tasks.
• Take ownership of issues and see them through to resolution.

Requirements:

• A customer-first mindset and strong communication skills.
• Positivity, energy, and the ability to manage your own workload.
• Team spirit and resilience when dealing with challenging queries.
• Experience in customer service.

Why Join?

• Private Medical Insurance with rewards for yourself with discounted rates for your family members
• Competitive Company Pension Scheme

Access to several employee discounted schemes to suit your lifestyle including but not limited to:

• Electric Vehicle Salary Sacrifice Scheme
• Cycle to Work scheme
• Comprehensive Europe and Worldwide Travel Insurance
• Medical Cash Plan
• Access to 24/7 GP service for you and your family
• 25 days holiday with the option to purchase more