Customer Support Representative (Aerospace)

Ernest Gordon Recruitment Limited; Southend-on-Sea; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Support Representative for a market-leading aviation company in Southend-on-Sea. The role involves acting as the main contact point for customers and suppliers, providing updates, and responding to enquiries. Ideal candidates will have experience in customer-facing roles. The position offers a competitive salary and benefits including enhanced holiday and employee discounts.

Benefits

Enhanced holiday

Refer a friend scheme

Enhanced maternity and paternity scheme

Health and wellbeing assistance

Cycle to work scheme

Employee discounts

Life insurance

Qualifications

• Experience in customer-facing or operations support positions.

Responsibilities

• Act as the single point of contact (SPOC) for customers and suppliers.
• Collaborate with customers, providing updates on open repairs.
• Respond to customer enquiries within targeted timeframes.

Skills

Customer-facing experience

Operations support experience

Job description

Customer Support Representative (Aerospace)

Location: Southend-on-Sea

Salary: £25,000 - £30,000, plus enhanced holiday, refer a friend scheme, enhanced maternity and paternity scheme, health and wellbeing costs assistance, cycle to work scheme, employee discounts, life insurance; working Mon‑Fri only.

Overview

Are you an experienced Customer Service Representative with experience in the aviation industry looking for an opportunity within a market‑leading aviation company that provides a high standard service for private jets? This company has achieved market dominance within the UK aviation industry over the past thirty years and has become the most successful jet modification company in the UK.

Responsibilities

• Act as the single point of contact (SPOC) for customers and suppliers.
• Collaborate with customers, suppliers, and internal departments, providing daily feedback and updates on open repairs through to order completion.
• Directly liaise with customers to provide work order status, respond to general enquiries, and react within targeted timeframes.

Qualifications

• Experience in customer‑facing or operations support positions.

Application

Interested candidates should click 'apply now' to forward an up-to-date copy of their CV.

Job Reference: BBBH22870

Keywords: Customer Support Representative, Aviation Customer Services, Administration Supervisor, CSR, Southend, Customer Service, Aerospace.

We are an equal opportunities employer and welcome applications from all suitable candidates.