Customer Support Pro – Uncapped Commission & Growth

Epos Now Group; Norwich; On-site; GBP 25,000 - 27,000; Full time

Job summary

A leading fintech company in Norwich is seeking a Customer Support Consultant. You will assist new customers, manage queries via phone, email, and web chat, and be rewarded with bonuses based on your performance. Ideal candidates should be proactive, organized, and empathetic, with strong communication skills. The role offers great benefits including career progression opportunities, a company pension, and wellness programs, along with a dynamic and inclusive work environment.

Benefits

Career progression opportunities

Company pension

Health & wellbeing programme

Employee discount

Free parking

Qualifications

• Must have a proactive attitude and be driven to succeed.
• Excellent communication skills across all mediums are essential.
• Experience in hospitality, retail, or contact center work is desirable.

Responsibilities

• Handle customer queries via telephone calls, email, and web chat.
• Achieve targets for revenue and customer satisfaction.
• Accurately record information in the CRM.

Skills

Proactiveness

Excellent communication

Organisation

Resilience

Empathy

Tools

Google Suite

Job description

A leading fintech company in Norwich is seeking a Customer Support Consultant. You will assist new customers, manage queries via phone, email, and web chat, and be rewarded with bonuses based on your performance. Ideal candidates should be proactive, organized, and empathetic, with strong communication skills. The role offers great benefits including career progression opportunities, a company pension, and wellness programs, along with a dynamic and inclusive work environment.