Customer Support Engineer

Verelogic IT Recruitment; Warrington; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading IT recruitment agency is seeking a Customer Support Engineer based in Warrington. The role involves configuring applications and hardware on various IT devices and managing customer queries efficiently. Candidates must have a full UK driving licence and the ability to obtain security clearance. This position offers excellent career growth opportunities within a supportive team environment.

Qualifications

• Must hold a full UK driving licence and be able to obtain security clearance.
• Competence in configuring applications and hardware on IT devices.

Responsibilities

• Manage calls and keep customers informed of resolutions.
• Assist 3rd party IT Companies as needed.
• Support VIP users with timely communications.

Skills

Technical proficiency in hardware breakfix

Software support skills

Communication skills

Job description

Job Title: Customer Support Engineer

Location: Warrington

Salary: DOE

FULL UK DRIVING LICENCE AND ABILITY TO OBTAIN SECURITY CLEARANCE IS REQUIRED FOR THIS ROLE.

Role purpose

This role will be based on a customer site where you will be configuring applications & hardware on new & existing IT related devices including desktops, laptops, servers, mobile phones and any other related IT Devices. This is an excellent opportunity to work in a supportive team with true career growth pathways.

Key responsibilities

• Proactively manage all calls efficiently and advise the customer of problems and keep them informed and updated of the planned resolution, escalating calls where necessary.
• Liaise with and provide assistance as requested to 3rd party IT Companies both off and on site
• Configure applications and hardware on new and existing IT related devices
• Provide support to VIP users, with a tight SLA if applicable
• Ensure timely and responsive communications both to internal and external stakeholders as required.

Skills and experience

Competent in technical ability in hardware breakfix, software & operating systems to support the customer to their required standards on the hardware, software and systems.