Customer Support Engineer

Teledyne Technologies Incorporated; Renfrew; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading technology company in Scotland is seeking a Technical Support Engineer with expertise in gas detection instrumentation. In this role, you will provide expert support, diagnose issues, and conduct customer training with up to 30% travel. Candidates should have a degree in Engineering, strong customer support skills, and proficiency in IT. Comprehensive benefits include a competitive pension plan and 25 days holiday plus public holidays.

Benefits

Salary sacrifice-led pension plan

Life assurance cover

25 days holiday plus public holidays

Internal reward and recognition scheme

Qualifications

• Degree in Engineering or a related field is mandatory.
• Experience with gas detection equipment or portable electronic instrumentation is essential.
• Proven customer support experience is necessary.

Responsibilities

• Provide specialized technical support for gas detection equipment.
• Diagnose and resolve issues related to gas detection instruments.
• Conduct on-site customer training with travel up to 30%.
• Audit authorized service centers to uphold standards.

Skills

Gas detection knowledge

Customer support

Technical documentation

Communication skills

IT proficiency

Education

Degree in Engineering or related field

Job description

Description

At Teledyne Gas Measurement Instruments, we are on a lookout for a Technical Support Engineer with a background in gas detection or portable electronic instrumentation. This role is ideal for someone eager to become a trusted advisor to our customers, offering expert support on our range of gas detection instruments.

What You’ll Do

• Provide specialized technical support for gas detection equipment via phone, email, and other channels.
• Diagnose and resolve issues related to gas detection instruments, ensuring high customer satisfaction.
• Work collaboratively across teams to streamline customer issue resolution.
• Accurately document interactions and maintain detailed customer records.
• Conduct on-site customer training, with travel up to 30%.
• Audit authorized Teledyne GMI Service Centers to uphold our standards.
• Offer comprehensive training on the usage, maintenance, and servicing of gas detection products.
• Take on additional responsibilities as directed by management.

What We’re Looking For

• A degree in Engineering or a related field.
• Experience with gas detection equipment or portable electronic instrumentation.
• Strong understanding of engineering processes and the ability to support related software applications.
• Excellent communication and presentation skills.
• Proven ability to manage multiple tasks and prioritize effectively.
• Previous experience in customer support roles.
• Ability to travel internationally and domestically, with up to 30% travel.
• Fluency in English; additional languages are a plus.
• High proficiency in IT.
• Flexibility to occasionally work late afternoons to support American customers.

Benefits

• Salary sacrifice-led pension plan that matches employee contributions up to 7%.
• Free life assurance cover at the value of four times basic annual salary.
• 25 days holiday per annum plus 9 public holidays. (There is an option to purchase an additional 5 per year).
• Internal reward and recognition scheme linked to internal benefits platform.

Employee Assistance Programme

Comprehensive wellbeing programme that supports employees with their physical, mental and financial health, (Medi-cash).

Company Sick Pay

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.