Customer Support Co-ordinator

Brook Street; Belper CP; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading boiler manufacturer based in Belper is seeking an experienced Customer Support Co-ordinator to join their busy service operations team. This role involves supporting Field Engineers with the accurate ordering of replacement parts, managing communications with customers, and ensuring records are compliant. Candidates should have strong organizational skills, familiarity with SAP and Salesforce, and the ability to work both independently and collaboratively. The company offers comprehensive training, an annual bonus, and various health benefits.

Benefits

Comprehensive training

Performance-based bonus scheme

25 days annual leave

7% employer pension contribution

Employee Assistance Programme

Health benefits

Subsidised bistro and coffee shop

Access to discounts and offers

Qualifications

• Experience ordering parts, ideally within a boiler or heating environment.
• Ability to identify opportunities for process improvement.

Responsibilities

• Support Field Engineers with ordering replacement parts.
• Schedule engineer visits and maintain clear communication with customers.
• Manage email requests quickly and professionally.
• Ensure records are accurate and compliant with company standards.
• Place and manage orders using SAP and Salesforce.

Skills

Strong administrative skills

Excellent attention to detail

Strong interpersonal skills

Ability to work independently

Tools

SAP

Salesforce

Job description

Customer Support Co-ordinator

Brook Street is working with a leading boiler manufacturer based in Belper, who are looking for experienced Customer Support Co-ordinators to join their busy service operations team. This role is key to delivering a best-in-class support service to Field Engineers, Contractors, and Contact Centre Agents.

Location & Hours

• Office-based: Belper

• Full-time: 39.5 hours per week

Shift Pattern

• Monday to Friday: Between 8:00am - 6:00pm

• Saturday: 8:00am - 3:00pm

• Sunday: 8:00am - 12:00pm

Key Responsibilities

• Support Field Engineers, Contractors, and Contact Centre Agents with the accurate and efficient ordering of replacement parts

• Schedule return engineer visits and maintain clear, timely communication with customers

• Manage email requests quickly, professionally, and efficiently

• Ensure all records are accurate, up to date, and compliant with company standards

• Place and manage orders using SAP and Salesforce

Minimum Requirements

• Strong administrative and organisational skills with excellent attention to detail

• Experience ordering parts, ideally within a boiler or heating environment

• Familiarity with SAP and Salesforce is preferred

• Ability to identify opportunities for process improvement

• Strong interpersonal skills with the ability to work independently and as part of a team

Rewards & Benefits

• Comprehensive Training: Full training provided to set you up for success

• Annual Bonus: Performance-based bonus scheme

• Annual Leave: 25 days per year (bank holidays may require work, with a day in lieu)

• Pension Scheme: 7% employer contribution, 1% employee contribution

• Employee Assistance Programme: Confidential support for personal and professional matters

• Health Benefits: Free flu jabs and eye tests

• On-Site Amenities: Subsidised bistro and coffee shop

• Employee Benefits Hub: Access to exclusive discounts and offers

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.