Customer Support Analyst

Lexis Nexis; City Of London; On-site; GBP 28,000 - 35,000; Full time

Job summary

A global information solutions provider in London is seeking a Customer Support Specialist to assist customers with technical queries. The role involves troubleshooting, issue resolution, and advocating for customer needs. Ideal candidates will have knowledge of IT systems and strong communication skills. This position offers a generous holiday allowance and a comprehensive benefits package, including health screening and opportunities for learning and development.

Benefits

Generous holiday allowance

Health screening and private medical benefits

Access to extensive learning resources

Employee discounts scheme

Qualifications

• Experience in technical support is helpful but not required.

Responsibilities

• Investigate and resolve technical issues using data analysis.
• Provide support via phone and digital channels.
• Advocate for customer needs during product development.

Skills

Working knowledge of IT systems (e.g. databases, Windows, Linux)

Clear communication skills

Curiosity and proactive approach to learning

Collaborative mindset

Job description

About the Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at risk.lexisnexis.com

About the Team

We’re a collaborative and welcoming team with diverse backgrounds, cultures, and experiences. We value mutual support, continuous learning, and knowledge sharing.

About the Role

As a Customer Support Specialist, you’ll provide post-sales technical assistance to customers. This includes installation, troubleshooting, issue resolution, and maintenance of our products and services. You’ll work independently and contribute to improving support processes and customer experience.

Responsibilities

• Investigate and resolve technical issues using data analysis and log file review
• Reproduce customer issues in test environments and escalate when needed
• Provide support via phone and digital channels
• Advocate for customer needs during product development
• Share knowledge and support colleagues across the team

Requirements

• Working knowledge of IT systems (e.g. databases, Windows, Linux)
• Curiosity and a proactive approach to learning new technologies
• Experience in technical support is helpful but not required
• Clear communication skills and a collaborative mindset

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Generous holiday allowance with the option to buy additional days
• Health screening, eye care vouchers and private medical benefits
• Wellbeing programs
• Access to a competitive contributory pension scheme
• Save As You Earn share option scheme
• Travel Season ticket loan
• Electric Vehicle Scheme
• Optional Dental Insurance
• Maternity, paternity and shared parental leave
• Employee Assistance Programme
• Access to emergency care for both the elderly and children
• RECARES days, giving you time to support the charities and causes that matter to you
• Access to employee resource groups with dedicated time to volunteer
• Access to extensive learning and development resources
• Access to employee discounts scheme via Perks at Work

Learn more about the LexisNexis Risk team and how we work

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