Customer Support Agent

TipTopJob; West Midlands Combined Authority; Hybrid; GBP 29,000 - 35,000; Full time

Job summary

A global organization is seeking a Customer Support Agent for an office-based role with hybrid working options. Responsibilities include handling customer inquiries, preparing quotations, and collaborating with internal teams. Ideal candidates will have experience in customer support, strong communication skills, and proficiency in SAP. This role offers a salary of up to GBP 35,000 plus benefits.

Qualifications

• Experience in customer support or order processing, ideally in manufacturing.
• Confident communicator via phone and email.
• Proficient in SAP or similar ERP systems.

Responsibilities

• Be the first point of contact for customer inquiries across multiple channels.
• Prepare quotations and reports using Salesforce and Microsoft Office.
• Collaborate with internal teams and maintain accurate records.

Skills

Customer Support

Communication

Stakeholder Management

Organisation

Detail-oriented

Tools

Salesforce

SAP

Microsoft Office

Job description

Overview

Customer Support Agent : 12:Month FTC (Potential to Go Permanent)

Salary: Up to GBP 35,000 + Benefits

Location: Office-based with hybrid working (1 day WFH after induction)

Hours: 37.5 per week, 08:30-16:30

We are seeking a Customer Support Agent to join a well established global organisation within their UK based Customer Relations function.

This is an exciting opportunity to join a newly restructured team, focused on enhancing processes and delivering excellent service to customers.

The Role

Be the first point of contact for existing customer inquiries, providing timely and accurate support across multiple channels.

Prepare quotations, proposals, and reports using Salesforce, SAP, and Microsoft Office tools.

Support technical sales activities, offering tailored aftercare solutions such as spares parts, warranties, and training.

Work closely with consultants and account managers to manage the opportunity pipeline.

Collaborate with internal teams and maintain accurate records of customer interactions.

The Ideal Candidate

Background in administration, customer support, or order processing, ideally within a manufacturing environment.

Experience in a similar customer facing or order processing role.

Confident communicator via phone and email with strong stakeholder management skills.

Proficient in SAP or similar ERP systems and Microsoft Office.

Highly organised, detail-focused, and able to manage multiple priorities.

If this role fits your experience and you’re interested in the opportunity we look forward to your CV / Application.