Customer Support

Travail Employment Group; Finedon; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local manufacturing company in Wellingborough is seeking a Customer Account Manager. The role includes addressing customer queries, building relationships, and managing the order process. Ideal candidates will have strong communication skills and attention to detail. Benefits include a competitive salary, health care plan, and 22 days of annual leave plus bank holidays.

Benefits

Health Care Plan

Employee Assist Programme

Christmas Shutdown

Employee Discounts

Free On-site parking

22 days annual leave plus bank holidays

Qualifications

• Ability to manage customer queries in a busy environment.
• Experience working in a team-oriented setting.
• Flexibility in handling varied responsibilities.

Responsibilities

• Answer telephone calls dealing with customer issues.
• Build rapport with customers.
• Assist with the order process from start to finish.

Skills

Attention to detail

Confident telephone manner

Teamwork

Quick thinking

Intermediate Excel skills

Job description

Overview

Customer Account Manager — Wellingborough. £ Basic Salary is competitve Plus many additional benefits offered. Full Time. Monday to Friday (37.5 hrs).

If you thrive under pressure and remain calm in challenging and busy situations this telephone office based Customer Service role for a local Wellingborough based Manufacturing company would be ideal for you.

Where no two days are the same the role requires someone who is quick thinking and can respond to complex customer queries and is confident using Excel to an intermediary. You will have the ability to learn quickly. You will be an organised and efficient person who puts Customer satisfaction as high priority.

Responsibilities

• Answering telephone calls and dealing with different issues/ enquires/ complaints
• Building customer relations and rapport.
• Assisting with all aspects of the order process; from the quotation to the after sales.
• Using in-house computer software systems.
• Ability to understand and learn new processes and systems in a fast paced environment

About you / Requirements

• Work in a team in an open plan modern office and report into the Customer Service Manager
• Pay great attention to detail. Have a confident telephone manner. Be able to deal with different personalities and work as a team.
• The ability to be flexible due to the variation in responsibilities the job role requires.

Benefits

• Competitive basic salary plus many benefits to include Monday to Fri working. No evenings or weekend or shift work required.
• Health Care Plan.
• Employee Assist Programme.
• Christmas Shutdown.
• Employee Discounts.
• Free On-site parking.
• 22 days of annual leave (Plus bank holidays off), increases with length of service.