Customer Success & Upsell Advisor

Sunbelt Rentals UK & Ireland; Bathgate; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading equipment rental provider is seeking a Customer Service Advisor to join their team in Bathgate. You will be responsible for delivering top-notch customer service, managing customer inquiries, and fostering relationships with clients. The ideal candidate should possess strong communication skills and experience in a customer service environment. The role offers a flexible rewards package, generous holiday allowance, and excellent career growth opportunities.

Benefits

Generous holiday allowance

Life assurance

Retail discount scheme

Employee recognition awards

Great company pension scheme

Qualifications

• Experience in a customer service environment.
• Strong communication skills are essential.
• Ability to work in a fast-paced environment.

Responsibilities

• Deliver exceptional customer service over the phone and email.
• Manage orders from enquiry to post-hire feedback.
• Build relationships with regular customers.

Skills

Communication

Relationship building

Problem-solving

Job description

A leading equipment rental provider is seeking a Customer Service Advisor to join their team in Bathgate. You will be responsible for delivering top-notch customer service, managing customer inquiries, and fostering relationships with clients. The ideal candidate should possess strong communication skills and experience in a customer service environment. The role offers a flexible rewards package, generous holiday allowance, and excellent career growth opportunities.