Customer Success Team Leader

GXO Logistics; Manchester; On-site; GBP 27,000; Full time

Job summary

A leading logistics provider based in Manchester is seeking a Customer Services Team Leader to lead and develop a team while providing exceptional customer service. The role offers a salary up to £27,000 per annum, 25 days of annual leave, and a comprehensive benefits package. Candidates should have strong leadership skills and experience in a customer-focused environment. This is a full-time, permanent position.

Benefits

25 days annual leave

Flexible dental insurance

Company sponsored pension scheme

24/7 online GP service

Life assurance

Employee assistance programme

Qualifications

• Proficient in Microsoft Excel and PC systems.
• Experienced in team leadership within a customer-focused environment.
• Excellent written and verbal communication skills.

Responsibilities

• Oversee the full recruitment process for new customer advisors.
• Coach and support team performance through regular reviews and training.
• Monitor communication channels and staffing levels.

Skills

Microsoft Excel

People Management

Communication Skills

Problem-solving

Job description

A leading logistics provider based in Manchester is seeking a Customer Services Team Leader to lead and develop a team while providing exceptional customer service. The role offers a salary up to £27,000 per annum, 25 days of annual leave, and a comprehensive benefits package. Candidates should have strong leadership skills and experience in a customer-focused environment. This is a full-time, permanent position.