Customer Success Team Lead & CX

Chartered Institute of Housing; Croydon; On-site; GBP 45,000 - 60,000; Full time

Job summary

A nonprofit organization focused on housing is seeking a Customer Success Team Lead in Croydon. In this key role, you will lead a high-performing team dedicated to exceptional support for members and customers. You will define KPIs, enhance service delivery, and handle inquiries. Ideal candidates are confident leaders thriving in dynamic environments, with a passion for empowering teams to improve customer experiences.

Qualifications

• Proven leadership skills in customer success.
• Ability to define KPIs and enhance service delivery.
• Experience in handling customer inquiries effectively.

Responsibilities

• Lead a high-performing customer success team.
• Define KPIs for team performance.
• Enhance service delivery for members and customers.

Job description

Customer Success Team Lead: Membership Growth & CX Chartered Institute of Housing•Croydon, England, GB

A nonprofit organization focused on housing is seeking a Customer Success Team Leader in Croydon. In this key role, you will lead a high-performing team dedicated to providing exceptional support to members and customers. You will define KPIs, enhance service delivery, and handle customer inquiries. Ideal candidates will be confident leaders who thrive in a dynamic environment and have a passion for empowering their teams to improve customer experiences. Apply now to join a mission-driven organization committed to inclusivity and excellence.