Customer Success & Operations Coordinator

Spider Web Recruitment Ltd; Greater London; On-site; GBP 30,000 - 32,000; Full time

Job summary

A leading food importer and distributor in London is seeking a Customer Services & Operations Coordinator. The ideal candidate will have experience in customer service operations, ideally within the Food & Beverage or FMCG sectors. Responsibilities include managing customer orders, ensuring smooth delivery processes, and addressing client queries effectively. This role offers a competitive salary and opportunities for career growth in a vibrant company culture.

Benefits

Competitive salary

25 days holiday

Company pension scheme

Employee discounts and bonuses

Opportunities for career growth

Qualifications

• 3+ years of relevant experience in Customer Service or Operations.
• Strong written and verbal English communication skills.
• Experience in Food & Beverage, FMCG or similar sectors preferred.

Responsibilities

• Serve as the first contact for customers and ensure order intake.
• Process orders and ensure timely deliveries.
• Resolve delivery issues and manage customer complaints.
• Onboard new customers and provide product support.

Skills

Customer service skills

Organizational skills

Communication skills

Ability to learn quickly

Job description

A leading food importer and distributor in London is seeking a Customer Services & Operations Coordinator. The ideal candidate will have experience in customer service operations, ideally within the Food & Beverage or FMCG sectors. Responsibilities include managing customer orders, ensuring smooth delivery processes, and addressing client queries effectively. This role offers a competitive salary and opportunities for career growth in a vibrant company culture.