Customer Success Manager - REMOTE

Jobgether; Remote; GBP 50,000 - 70,000; Full time

Job summary

A leading recruitment platform is seeking a Customer Success Manager to enhance client value through data-driven strategies. The successful candidate will have over 5 years in customer success management, strong analytical skills, and familiarity with CRM tools like Salesforce. This role features a remote-first work culture and offers competitive compensation along with professional growth opportunities. Ideal for those looking to influence change while fostering a diverse, inclusive environment.

Benefits

Remote-first work culture

Competitive compensation

Generous learning opportunities

Supportive environment for diversity

Qualifications

• 5+ years of experience in customer success management or related fields.
• Strong analytical skills to work with data-driven strategies.
• Experience in change management and/or technology adoption.
• Ability to travel up to 25% for client needs.
• Demonstrable ability to manage ambiguity and adapt in dynamic environments.

Responsibilities

• Align with internal teams on customers' business priorities and strategies.
• Utilize a data-driven approach to adapt customer success plans.
• Drive resolution of blockers while accelerating solution implementation.
• Coordinate internal teams to support customer success and outcomes.
• Manage operational processes ensuring customer health and compliance.
• Act as the voice of the customer and advocate for their needs.

Skills

Customer success management

Analytical skills

Change management

CRM tools experience

Adaptability

Tools

Salesforce

Job description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager. In this role, you will have the opportunity to greatly impact the success of our clients by ensuring they maximize the value from our products. Collaborating with internal teams and customers, you will help align business goals with customer needs, driving performance and satisfaction. Through a data-driven approach, you'll manage customer relationships, facilitate solutions, and support operational excellence. This position requires a proactive mindset and the ability to adapt strategies based on customer feedback and insights, ultimately fostering a community of success and advocacy.

Accountabilities

• Align with internal teams on customers' business priorities and strategies.
• Utilize a data-driven approach to adapt customer success plans and timelines.
• Drive resolution of blockers while accelerating solution implementation.
• Coordinate internal teams to support customer success and business outcomes.
• Manage operational processes ensuring customer health and compliance.
• Act as the voice of the customer across internal teams and advocate for their needs.
• Encourage customer participation in relevant communities and programs.

Requirements

• 5+ years of experience in customer success management or related fields.
• Strong analytical skills to work with data-driven strategies.
• Experience in change management and/or technology adoption.
• Ability to travel up to 25% for client needs.
• Experience with CRM tools like Salesforce or similar.
• Demonstrable ability to manage ambiguity and adapt in dynamic environments.

Benefits

• Remote-first work culture that prioritizes flexibility.
• Competitive compensation and benefits package.
• Generous learning and professional growth opportunities.
• Supportive environment that fosters diversity and inclusion.
• Opportunity to collaborate with forward-thinking teams and influence change.

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.