Customer Success Manager: Growth, Retention & Onboarding

Michael Page; Nottingham; Hybrid; GBP 45,000 - 50,000; Full time

Job summary

A growing education-led business in Nottingham seeks a Customer Success Manager to enhance customer engagement and retention. This hybrid role offers a salary of £45,000-£50,000 per annum. You will be responsible for customer onboarding, retention strategies, and cross-team coordination. The ideal candidate should have experience in customer-facing roles, particularly in SaaS or education. The company promotes a collaborative environment and offers flexible working hours, generous holiday leave, and on-site benefits.

Benefits

28 days' holiday plus bank holidays

Flexitime around core hours

Company pension

On-site parking

Collaborative team environment

Qualifications

• Experience in a customer-facing role within SaaS or education sector.
• Ability to improve or rebuild customer-facing processes.
• Strong communication skills to manage stakeholder expectations.

Responsibilities

• Own customer onboarding and ensure clarity in outcomes.
• Identify customer disengagement and take proactive steps.
• Capture and represent customer feedback within the organization.
• Maintain CRM hygiene and success metrics.
• Coordinate actions between different teams to ensure smooth delivery.

Skills

Customer Success experience

Commercial awareness

Process improvement

Clear communication

CRM proficiency

Job description

A growing education-led business in Nottingham seeks a Customer Success Manager to enhance customer engagement and retention. This hybrid role offers a salary of £45,000-£50,000 per annum. You will be responsible for customer onboarding, retention strategies, and cross-team coordination. The ideal candidate should have experience in customer-facing roles, particularly in SaaS or education. The company promotes a collaborative environment and offers flexible working hours, generous holiday leave, and on-site benefits.