Customer Success Manager

Remote Jobs; Remote; GBP 50,000 - 70,000; Full time

Job summary

A leading influencer marketing platform is seeking a dedicated Customer Success Manager. In this remote role, you will manage 40-70 mid-market to enterprise-level accounts, helping clients achieve success through innovative marketing strategies. The ideal candidate has a background in consumer marketing and strong interpersonal skills to build relationships with clients and internal teams. This role is pivotal in enhancing the client experience and ensuring the effectiveness of marketing efforts.

Qualifications

• Strong influencing and interpersonal skills to develop relationships.
• Experience in consumer marketing or brand marketing.
• Ability to work cooperatively with various departments.

Responsibilities

• Lead and manage accounts strategically for best results.
• Develop and execute innovative marketing strategies with clients.
• Collect feedback to enhance client experience and product improvement.

Skills

Strategic thinking

Consumer marketing

Interpersonal skills

Campaign development

Job description

Overview

Aspire.io is the world's first word-of-mouth commerce platform that leverages your brand's ambassadors, influencers, affiliates, customers, user-generated content, and social ads to accelerate marketing results across paid, owned, and earned channels. Since 2014, Aspire's industry-leading software platform, combined with our award-winning Agency Services team, has served household names such as M&Ms, Keurig, Samsung, HelloFresh, Dyson, and many other high-growth ecommerce companies while paying out $100M to creators around the world.

The Role

We are looking for a dedicated and highly motivated Customer Success Manager to lead our mid market and enterprise-level accounts. In this role, you will work strategically with our customer base to understand their business objectives and help them achieve the best possible results using the Aspire platform for their influencer marketing efforts. You will work directly with our brands' marketing teams to develop actionable and innovative marketing strategies, and continuously evolve and improve those strategies through ongoing experimentation and iterative testing/learning. This role will require you to leverage your experience and expertise to ensure the ongoing success of our enterprise customer's campaigns.

The ideal candidate will be a strategic thinker, with a background in consumer marketing, brand marketing or advertising, and proven success partnering with distinct stakeholders to develop and execute campaigns. You will also work cooperatively with other departments to improve the client experience, retain existing customers, and gather critical feedback to improve our product. Strong influencing and interpersonal skills, and the ability to develop strong relationships are critical to success in this role.

What You\'ll Be Working On

• Manage a book of business of 40-70 accounts with an estimate of $1.5m in ARR
• Cement the relationship with new a

Location

Remote